Experience Level
Language
English
Fluent
Portuguese
Fluent
French
Intermediate
Work Experience
Technical Customer Support at Top 10 tech company (confidential under NDA)
July 1, 2023 - December 1, 2025Remote provided technical troubleshooting and assistance for software and hardware related issues in English. Answered calls with a ticket-based system in a high-volume and fast-paced environment (internal CRM and workflow tools).
General Manager at Fishermann
January 1, 2021 - May 1, 2023Planned daily operations, including inventory ordering, compliance with food safety regulations, employee training, quality control and shipping documentation.
Go-Gentle Organizer at Club Med Les Arcs Panorama
October 1, 2019 - January 1, 2021Welcomed guests, escorted them to their tables and provided attentive support during meals. Engaged guests in activities and conversations to enhance their experience while maintaining the hotel’s hospitality standards.
Education
High School Diploma at High School
January 11, 2030 - January 1, 2018Certificate in Music: Viola and Piano at Artave, Santo Tirso
January 11, 2030 - February 19, 2026Bachelor's Degree in Digital Game Engineering and Development at IPCA, Barcelos
January 11, 2030 - January 1, 2029Qualifications
ISC 2 Cyber Security Certification
January 11, 2030 - February 19, 2026Industry Experience
Software & Internet, Media & Entertainment, Professional Services
Experience Level
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