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Nicholas Santos

Project Manager, Studio Manager, Content Creator, +2

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Available to hire

Matawan, United States

Skills

Leadership

Experience Level

Leadership

Expert

Work Experience

Shift Leader at Jersey Mike's Subs

December 1, 2017 - July 1, 2022

Oversee operation of the store with Manager and Assistant Manager; achieve sales, purchasing, and labor targets while upholding food safety. Direct customer flows to ensure best experience. Develop, mentor, and motivate team to be high performing and long term. Lead opening and closing shifts to ensure timely task completion.

Delivery at Espositos

July 1, 2022 - February 1, 2023

Time management, customer service, face-to-face interactions, assistance as best as possible. Food safety prioritized during busy hours; maintain freshness. Operated POS systems and handling money. Taking orders and helping customers efficiently.

Shift Leader at Jersey Mike's Subs

February 1, 2023 - Present

Led daily shifts, ensuring an excellent customer experience and high employee standards while managing a team of 10+ workers in a fast-paced environment. Organized and submitted weekly staff schedules with proper documentation and optimal staffing. Ensured ServSafe standards, maintaining food quality and safety from prep to delivery. Controlled logistics for deliveries, overseeing inventory storage, breakdown, and weekly checks. Created and implemented marketing campaigns increasing sales up to 45%. Managed day-to-day operations in owner’s absence. Mentored and trained new employees.