Adam Kern
I am an ambitious individual with experience working in fast paced environments both independently and as part of a team.
About
I am an ambitious individual with experience working in fast paced environments both independently and
as part of a team.
I have experience with CRM systems and customer engagement platforms such as Oracle CX, Zendesk and Dixa as well as business intelligence and data
analytics tool Microsoft Power BI totrack clients performance.
SA+ & CBO to solve customer queries.
Also project management and work tracking tools
Asana and Trello.
I use Jira to report issues to the
technical team.
My performance is consistently monitored and evaluated using KPI tracking systems. In my role
as an Account Manager I have successfully managed client portfolios, built and maintained long-term
relationships and implemented effective upselling
and retention strategies which I developed through my experience in the iGaming industry.
I excel at onboarding high-value clients, building long-term relationships, and implementing retention and upsell strategies.
I have delivered personalized promotional offers to increase revenue while enhancing the player experience, and I provide multi-channel support (phone, WhatsApp, email, live chat) to ensure high levels of client satisfaction and retention.
- 12 years' experience
- Joined February 2026
Skills· 20
Languages
- EnglishFluent
- Spanish; CastilianAdvanced
- HungarianFluent
- Romanian, Moldavian, MoldovanAdvanced
- SerbianIntermediate
- CroatianIntermediate
Industry experience
- Gaming
- Travel & Hospitality
- Retail
- Software & Internet
- Media & Entertainment
- Professional Services
More experts in Limassol, Cyprus
- Brand Designers for hire in Limassol, Cyprus
- Brand Strategists for hire in Limassol, Cyprus
- Content Creators for hire in Limassol, Cyprus
- Content Producers for hire in Limassol, Cyprus
- Executive Producers for hire in Limassol, Cyprus
- Growth Marketers for hire in Limassol, Cyprus
- Product Designers for hire in Limassol, Cyprus
- Production Managers for hire in Limassol, Cyprus
- Project Managers for hire in Limassol, Cyprus
- Social Media Managers for hire in Limassol, Cyprus
Work experience· 6 roles
Managed portfolios of high-value VIP online casino players, delivering personalized account management and building long-term client relationships. Implemented upselling and retention strategies, and collaborated with internal teams (Marketing, Retention, CRM, Product) to align on engagement strategies and optimize the overall customer experience. Provided exceptional, personalized support via live chat, phone, and email to maintain high client satisfaction and retention.
Managing the portfolio of high value VIP online casino players, providing personalized support and building long term relationships. Main focus: sending attractive deposit offers that increase company revenue and improve players' gaming experience. Collaborating closely with marketing, CRM, and product teams. Providing outstanding personalized support on a daily basis via calls, email and live chat.
Assisted customers via live chat and emails with website related errors, sport bets, payments, verification, login and other technical issues. Solved customers queries with the support of relevant departments and back office softwares. Handled safer gambling interactions and escalated any fraudulent behavior.
Education
Certifications and awards· 5
Hire Adam Kern today
Post a job and invite Adam, or contact them directly. No hidden commission.