Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I’m a highly ambitious individual accustomed to working in a challenging and fast-paced environment as a dedicated member in a team or individually. Committed to delivering high-quality service and a strong sales and customer-service mindset that I developed within the iGaming industry. As an Account Manager I’m experienced in managing client portfolios, maintaining strong business relationships, and driving customer satisfaction.…I’m a highly ambitious individual accustomed to working in a challenging and fast-paced environment as a dedicated member in a team or individually. Committed to delivering high-quality service and a strong sales and customer-service mindset that I developed within the iGaming industry. As an Account Manager I’m experienced in managing client portfolios, maintaining strong business relationships, and driving customer satisfaction.

Adam Kern

Project Manager, Production Manager, Content Producer, +7





I’m a highly ambitious individual accustomed to working in a challenging and fast-paced environment as a dedicated member in a team or individually. Committed to delivering high-quality service and a strong sales and customer-service mindset that I developed within the iGaming industry. As an Account Manager I’m experienced in managing client portfolios, maintaining strong business relationships, and driving customer satisfaction.…I’m a highly ambitious individual accustomed to working in a challenging and fast-paced environment as a dedicated member in a team or individually. Committed to delivering high-quality service and a strong sales and customer-service mindset that I developed within the iGaming industry. As an Account Manager I’m experienced in managing client portfolios, maintaining strong business relationships, and driving customer satisfaction.

Available to hire

I’m a highly ambitious individual accustomed to working in a challenging and fast-paced environment as a dedicated member in a team or individually.
Committed to delivering high-quality service and a strong sales and customer-service mindset that I developed within the iGaming industry. As an Account Manager I’m experienced in managing client portfolios, maintaining strong business relationships, and driving customer satisfaction.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Spanish; Castilian

Advanced

Hungarian

Fluent

Romanian, Moldavian, Moldovan

Advanced

Serbian

Intermediate

Croatian

Intermediate

Work Experience

VIP Account Manager at Wedosupport

January 20, 2025 - Present

Managing the portfolio of high value VIP online casino players, providing personalized support and building long term relationships. Main focus: sending attractive deposit offers that increase company revenue and improve players' gaming experience. Collaborating closely with marketing, CRM, and product teams. Providing outstanding personalized support on a daily basis via calls, email and live chat.

VIP Account Manager at Kindred Group

May 20, 2024 - January 20, 2025

Customer Support Agent at Evolution

August 20, 2022 - April 20, 2024

Helped clients via live chat and emails. Assisted customers with website related errors, sportsbook, payments, verification, login and other technical issues. Solved customer queries with the support of relevant departments and back offices software.

Bartender at Bar Native

July 20, 2020 - August 20, 2022

Prepared and served a wide variety of cocktails, wines, and beverages in a busy tourist-focused bar. Cleaned and sanitized bar and equipment. Ensured bar was stocked and ready for a busy day. Provided friendly, attentive service to international guests.

Sports Store Associate at The Club at Ibis

October 20, 2019 - June 20, 2020

Provided helpful service to clients interested in sports shop equipment, specialized in golf and tennis. Rented and sold sports equipment.

VIP Account Manager at Wedusupport

January 1, 2025 - Present

Managing the portfolio of high-value VIP online casino players, providing personalized support and building long-term relationships. Focused on sending attractive deposit offers to increase revenue and enhance players’ gaming experience. Collaborated closely with marketing, CRM, and product teams to align incentives and communications.

Social Media Manager at Iceberg CPH / Club Iceberg

May 1, 2016 - October 1, 2019

Managed social media accounts, created engaging content to attract potential customers, developed promotional campaigns, increasing event attendance, online visibility, and sales. Sold holiday packages online and in person.

Sports Store Associate at The Club at Ibiza

October 20, 2019 - June 20, 2020

Provided helpful service to clients interested in sports shop equipment; rented and sold sporting gear, focusing on golf and tennis.

VIP Account Manager at Wedusport

January 1, 2025 - Present

Managing the portfolio of high value VIP online casino players, providing personalized support and building long-term relationships. Focused on attractive deposit offers to increase company revenue and enhance players' gaming experience. Collaborated closely with marketing, CRM, and product teams; provided daily personalized support via calls, email, and live chat.

VIP Account Manager at Wedosupport Ltd

August 20, 2022 - May 20, 2024

Managed the portfolio of high-value VIP online casino players, providing personalized support and building long-term relationships. Sent deposit offers to increase revenue and improve players’ gaming experience. Collaborated closely with Marketing, CRM, and Product teams. Provided daily personalized support via calls, emails and live chat.

Bartender at Native Bar

July 20, 2020 - August 20, 2022

Prepared and served a wide variety of cocktails, wines and beverages in a busy tourist-focused bar. Cleaned and sanitized bar and equipment. Provided friendly, attentive service to international guests.

Sports Store Assistant at The Club at Ibiza

October 20, 2019 - June 20, 2020

Provided helpful service to clients interested in sports shop equipment. Rented and sold sporting equipment. Promoted and supported customer inquiries and purchases.

Promoter and Social Media Manager at Iceberg CPH

May 20, 2014 - October 20, 2019

Started as a sales agent selling holiday packages to tourists face-to-face while collaborating closely with hotels, excursion brands and tour operators such as TUI, Beach Masters, Gogo, Gofuna and Uptours. In 2016 promoted to manage the social media accounts of Club Iceberg CPH. Created engaging content to attract potential customers. Developed promotional campaigns, increasing event attendance, online visibility and sales.