Available to hire
I am a result-oriented, delivery-focused, metrics-driven Delivery Manager and Certified Scrum Master with 24 years of IT experience across telecom, public sector, financial services, banking, trading, and energy domains. I have 13 years of hands-on project delivery in Waterfall and Agile environments, consistently improving processes and delivering complex product solutions.
I am passionate about facilitating and coaching teams to achieve incremental, value-driven delivery through metrics and collaboration. I thrive on building strong partnerships with product owners, stakeholders, and cross-functional teams to accelerate adoption and realize business value.
Skills
Language
English
Fluent
Work Experience
Delivery Master at Arc Solutions
February 1, 2025 - December 1, 2025Led SAFe/Agile ceremonies for Dynamics CRM and ERP rollout projects; enabled servant leadership to self-organize and deliver CRM/ERP features; refined and prioritized backlogs with clear acceptance criteria; championed incremental releases across CRM modules (Sales, Service, Marketing) and ERP modules (Finance, Supply Chain); resolved blockers, managed dependencies, and used Jira flow metrics to monitor velocity and predictability; facilitated stakeholder communications, change management, and adoption of new Dynamics processes.
Agile Delivery Manager at Discover Financial Services
January 1, 2023 - January 1, 2025Managed delivery for two Scrum Teams (offshore & onshore); coached teams on Agile principles; aligned teams to organisational Ways of Working; created Jira dashboards; cleared impediments; maintained roadmaps and delivery plans; facilitated Scrum of Scrums, system demos and inter-team retrospectives; led backlog grooming and stakeholder reporting.
Agile Delivery Manager at Tray.io
April 1, 2022 - September 1, 2022Managed end-to-end delivery of product automation teams; drove quarterly/monthly planning and feature breakdown; trained teams on Agile Ways of Working; established and ran Scrum ceremonies; managed dependencies and risks; facilitated Scrum of Scrums with multi-region deployments (EU/US/APAC); built metrics dashboards and coached teams through Agile transitions.
Delivery Manager/Coach at BP
January 1, 2021 - August 1, 2021Managed end-to-end delivery for multiple projects in the Low Carbon Energy program using the Microsoft Dynamics suite (Ariba/Finance); coached cross-functional teams; coordinated integrations with other enterprise systems; tracked performance metrics and cadence; facilitated all Scrum ceremonies in distributed UK/US/Malaysia/India environments; supported sprint planning and backlog sizing; collaborated in Scrum of Scrums to manage program risks.
Senior Delivery Manager at Mindtree
January 1, 2021 - August 1, 2021Stood up and led one Scrum team; managed Dyson ERP/CRM delivery; refined backlog with PO/BA; trained teams on Agile WoW; prioritized backlog for Sprints; established best practices, set up JIRA metrics, and conducted customer demos; removed impediments and ensured delivery focus.
Senior Consultant at Atos-Syntel
October 1, 2019 - May 1, 2020Led two Scrum teams in a GDPR data migration program using Microsoft Dynamics 365; set architectural runway, backlog priorities, and release schedules; coached distributed teams on Agile/Scrum practices and values; promoted delivery-focused culture and scalability for SLC Microsoft Dynamics platform.
Consultant at TransVault Ltd
July 1, 2019 - October 1, 2019Consultant contributing to data migration and integration projects; guided teams in Agile/Scrum practices and delivery improvements across streams.
Consultant at Neueda (Citibank Client)
March 1, 2019 - June 1, 2019Worked on CRM/ERP related projects for Citibank; facilitated backlog and sprint planning; implemented Agile processes and cross-team collaboration.
Scrum Master/Agile Coach at Royal Bank of Scotland
April 1, 2013 - January 1, 2019Coached multiple Scrum teams; facilitated ceremonies; guided organization through Agile/Scrum adoption with governance; led Scrum of Scrums; improved delivery and collaboration across distributed teams.
Platform Test Manager at Royal Bank of Scotland
November 1, 2010 - March 1, 2013Led testing efforts for banking platforms; developed test plans; managed QA resources; collaborated with development teams and drivers for data migration and quality improvements.
Quality Analyst at Sapient
March 1, 2010 - November 1, 2010QA analyst for Walmart end-client; conducted test planning, defect tracking and cross-functional collaboration to ensure quality deliverables.
Module Lead at Verizon India
January 1, 2004 - February 1, 2010Led module teams; managed software development lifecycles; delivered multiple projects and improved delivery processes.
Quality Analyst at Spryance India
May 1, 2002 - May 1, 2004QA analyst supporting project delivery through test design and execution; contributed to quality improvements.
Education
Qualifications
Certified Scrum Master
January 11, 2030 - February 20, 2026Certified SAFe Agilist
January 11, 2030 - February 20, 2026Agile Project Management: Agile, Scrum, Kanban & XP
January 11, 2030 - February 20, 2026Industry Experience
Software & Internet, Financial Services, Professional Services, Government, Telecommunications
Skills
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