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Hello, I’m Ashna Zubair, a motivated and detail-oriented professional with 3+ years of experience in business analysis and customer service. I excel at turning data into actionable insights and making complex information accessible to stakeholders, using tools like Power BI, SAP BI/BW, and advanced Excel to drive data-driven decisions and operational improvements. I’m a strong communicator and team player who thrives in collaborative environments. My background in business analysis and customer-facing roles has honed my ability to translate requirements into clear solutions, share knowledge with colleagues, and contribute to cross-functional projects with a customer-centric mindset.…Hello, I’m Ashna Zubair, a motivated and detail-oriented professional with 3+ years of experience in business analysis and customer service. I excel at turning data into actionable insights and making complex information accessible to stakeholders, using tools like Power BI, SAP BI/BW, and advanced Excel to drive data-driven decisions and operational improvements. I’m a strong communicator and team player who thrives in collaborative environments. My background in business analysis and customer-facing roles has honed my ability to translate requirements into clear solutions, share knowledge with colleagues, and contribute to cross-functional projects with a customer-centric mindset.

Ashna Zubair

Data Scientist, Designer, Graphic Designer, +2

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Hello, I’m Ashna Zubair, a motivated and detail-oriented professional with 3+ years of experience in business analysis and customer service. I excel at turning data into actionable insights and making complex information accessible to stakeholders, using tools like Power BI, SAP BI/BW, and advanced Excel to drive data-driven decisions and operational improvements. I’m a strong communicator and team player who thrives in collaborative environments. My background in business analysis and customer-facing roles has honed my ability to translate requirements into clear solutions, share knowledge with colleagues, and contribute to cross-functional projects with a customer-centric mindset.…Hello, I’m Ashna Zubair, a motivated and detail-oriented professional with 3+ years of experience in business analysis and customer service. I excel at turning data into actionable insights and making complex information accessible to stakeholders, using tools like Power BI, SAP BI/BW, and advanced Excel to drive data-driven decisions and operational improvements. I’m a strong communicator and team player who thrives in collaborative environments. My background in business analysis and customer-facing roles has honed my ability to translate requirements into clear solutions, share knowledge with colleagues, and contribute to cross-functional projects with a customer-centric mindset.

Available to hire

Hello, I’m Ashna Zubair, a motivated and detail-oriented professional with 3+ years of experience in business analysis and customer service. I excel at turning data into actionable insights and making complex information accessible to stakeholders, using tools like Power BI, SAP BI/BW, and advanced Excel to drive data-driven decisions and operational improvements.

I’m a strong communicator and team player who thrives in collaborative environments. My background in business analysis and customer-facing roles has honed my ability to translate requirements into clear solutions, share knowledge with colleagues, and contribute to cross-functional projects with a customer-centric mindset.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Business Process Analyst at OpenText

September 1, 2021 - October 1, 2023

Automated reporting systems and created interactive dashboards in Power BI and SAP, reducing manual reporting workload by 30%. Identified and recommended over $400K in cost-saving opportunities through detailed spend analytics and supplier trend analysis. Streamlined month-end close processes and improved cash forecast accuracy. Led data standardization during a major M&A (Micro Focus), enhancing global KPIs and reporting consistency. Produced high-impact reports on DPO, aged POs, procurement savings, etc., and trained new analysts.

Mobile Sales Associate at Loblaws

March 1, 2021 - September 1, 2021

Provided personalized customer service and achieved sales targets through clear communication and product expertise. Handled activations, upgrades, and contract renewals while resolving customer issues. Maintained comprehensive product knowledge and managed customer accounts. Proactively conducted cold calls to previous clients to promote new products and services.

Actuarial Analyst at SIR Consultants

September 1, 2020 - March 1, 2021

Managed actuarial data and prepared valuation reports for risk assessment and pricing. Conducted analysis of insurance policies, calculating premiums using Excel-based modeling. Supported client presentations and prepared slides for conferences.

Finance Intern at Coca Cola & Tri-Pack Films Limited

January 1, 2019 - April 1, 2019

Assisted with financial reporting, variance analysis, and cash flow forecasting. Supported month-end reporting and analysis for senior management.