Hello! I’m Antonio Alves, a guest-focused hospitality professional with a track record in luxury five-star hotel environments in Switzerland. I specialize in front office operations, portier responsibilities, concierge services, and daily guest logistics, with a calm, professional demeanor under high-pressure conditions. I’m multilingual and service-oriented, with a clear focus on front office excellence and guest experience. I’ve contributed to pre-opening launches and ongoing operations in upscale alpine resorts, coordinating valet and bellhop activities, transportation, and personalized guest experiences. I excel at cross-functional collaboration, ensuring smooth peak-period performance, and maintaining consistent, high-quality service in demanding luxury environments.

Antonio Alves

Hello! I’m Antonio Alves, a guest-focused hospitality professional with a track record in luxury five-star hotel environments in Switzerland. I specialize in front office operations, portier responsibilities, concierge services, and daily guest logistics, with a calm, professional demeanor under high-pressure conditions. I’m multilingual and service-oriented, with a clear focus on front office excellence and guest experience. I’ve contributed to pre-opening launches and ongoing operations in upscale alpine resorts, coordinating valet and bellhop activities, transportation, and personalized guest experiences. I excel at cross-functional collaboration, ensuring smooth peak-period performance, and maintaining consistent, high-quality service in demanding luxury environments.

Available to hire

Hello! I’m Antonio Alves, a guest-focused hospitality professional with a track record in luxury five-star hotel environments in Switzerland. I specialize in front office operations, portier responsibilities, concierge services, and daily guest logistics, with a calm, professional demeanor under high-pressure conditions. I’m multilingual and service-oriented, with a clear focus on front office excellence and guest experience.

I’ve contributed to pre-opening launches and ongoing operations in upscale alpine resorts, coordinating valet and bellhop activities, transportation, and personalized guest experiences. I excel at cross-functional collaboration, ensuring smooth peak-period performance, and maintaining consistent, high-quality service in demanding luxury environments.

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Language

Portuguese
Fluent
English
Advanced
Spanish; Castilian
Advanced
Italian
Advanced
French
Beginner

Work Experience

Portier at Mont Cervin Palace
January 1, 2024 - September 1, 2024
Key operational contributor during the pre-opening and launch of a five-star alpine resort. Supervised daily valet and bellhop operations, ensuring seamless arrivals, departures, and luggage handling. Served as the primary Concierge, delivering personalized guest assistance, transportation coordination, and tailored luxury experiences. Coordinated station transfers and guest transportation in a high-volume, fast-paced environment. Oversaw shift workflow to maintain efficiency and five-star service standards.
Portier / Front Office & Housekeeping Operations at Grand Hotel Belvedere
November 1, 2024 - Present
Supported Front Office operations across guest rooms, public areas, and hotel facilities. Ensured cleanliness and presentation in line with five-star service requirements. Assisted with inventory control and housekeeping supply management. Responded promptly to guest requests and operational priorities. Collaborated closely with Housekeeping and Front Office teams during peak periods to maintain service efficiency. Contributed to maintaining consistent quality standards in a high-demand luxury environment.

Education

Bachelor in Tourism Management at IPCA
January 1, 2020 - January 1, 2023
Events and Management at IPCA
January 1, 2017 - January 1, 2019
Company Management at IPCA
January 1, 2014 - January 1, 2017

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality