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I am , a highly motivated professional with extensive experience in customer relations, recruitment, content moderation, and sales, developed in Romania and the United Kingdom. I excel at clear communication, adaptability, and a solution-oriented mindset, thriving both in team settings and when working independently, including remote environments. My track record shows proficiency with various CRM systems and handling sensitive situations with empathy and professionalism, always aiming for high-quality results. I am committed to contributing to organizational success through ethical practice, continuous learning, and a proactive approach to process improvement. I enjoy collaborating across departments, delivering reliable support, and growing my skill set to meet evolving business needs while maintaining a positive, client-focused attitude.…I am , a highly motivated professional with extensive experience in customer relations, recruitment, content moderation, and sales, developed in Romania and the United Kingdom. I excel at clear communication, adaptability, and a solution-oriented mindset, thriving both in team settings and when working independently, including remote environments. My track record shows proficiency with various CRM systems and handling sensitive situations with empathy and professionalism, always aiming for high-quality results. I am committed to contributing to organizational success through ethical practice, continuous learning, and a proactive approach to process improvement. I enjoy collaborating across departments, delivering reliable support, and growing my skill set to meet evolving business needs while maintaining a positive, client-focused attitude.

Andreea Catalina Croitoriu

Content Creator, Content Designer, Copywriter, +2

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I am , a highly motivated professional with extensive experience in customer relations, recruitment, content moderation, and sales, developed in Romania and the United Kingdom. I excel at clear communication, adaptability, and a solution-oriented mindset, thriving both in team settings and when working independently, including remote environments. My track record shows proficiency with various CRM systems and handling sensitive situations with empathy and professionalism, always aiming for high-quality results. I am committed to contributing to organizational success through ethical practice, continuous learning, and a proactive approach to process improvement. I enjoy collaborating across departments, delivering reliable support, and growing my skill set to meet evolving business needs while maintaining a positive, client-focused attitude.…I am , a highly motivated professional with extensive experience in customer relations, recruitment, content moderation, and sales, developed in Romania and the United Kingdom. I excel at clear communication, adaptability, and a solution-oriented mindset, thriving both in team settings and when working independently, including remote environments. My track record shows proficiency with various CRM systems and handling sensitive situations with empathy and professionalism, always aiming for high-quality results. I am committed to contributing to organizational success through ethical practice, continuous learning, and a proactive approach to process improvement. I enjoy collaborating across departments, delivering reliable support, and growing my skill set to meet evolving business needs while maintaining a positive, client-focused attitude.

Available to hire

I am , a highly motivated professional with extensive experience in customer relations, recruitment, content moderation, and sales, developed in Romania and the United Kingdom. I excel at clear communication, adaptability, and a solution-oriented mindset, thriving both in team settings and when working independently, including remote environments. My track record shows proficiency with various CRM systems and handling sensitive situations with empathy and professionalism, always aiming for high-quality results.

I am committed to contributing to organizational success through ethical practice, continuous learning, and a proactive approach to process improvement. I enjoy collaborating across departments, delivering reliable support, and growing my skill set to meet evolving business needs while maintaining a positive, client-focused attitude.

Skills

CRM

Microsoft Excel

Microsoft Word

Experience Level

CRM

Expert

Microsoft Excel

Intermediate

Microsoft Word

Intermediate

Language

English

Fluent

Romanian, Moldavian, Moldovan

Fluent

Spanish; Castilian

Advanced

Work Experience

AI Data Annotation Specialist at Telus Digital Remote

December 1, 2024 - Present

Moderate and curate user-generated content on online platforms in accordance with community standards and internal policies. Identify and report inappropriate, sensitive, or policy-violating material. Maintain a safe and respectful online environment for all users. Work with specialized digital systems and tools for accurate and efficient content evaluation. Consistently meet deadlines and quality/efficiency metrics in a remote work setting.

Customer Relations Agent at Sigma Connected (E.ON)

May 1, 2022 - February 1, 2023

Proactively contacted customers to clarify energy billing situations and provide personalized solutions. Conducted B2B calls to manage commercial accounts and recover overdue debts. Collaborated with internal teams to handle sensitive cases with tact and professionalism. Prepared daily reports and analyses in Excel to optimize internal processes. Trained and supported new employees during onboarding and professional development.

Recruitment & Personnel Administration Specialist at East Bridge Recruitment

December 1, 2023 - July 1, 2024

Drafted and published job advertisements across multiple platforms based on candidate profiles. Screened CVs, scheduled and conducted interviews, and delivered introductory training and Health & Safety sessions for new hires. Monitored onboarding and adaptation during probation. Negotiated and established contract terms with clients to secure new employment agreements. Provided regular updates to clients regarding newly recruited staff and their statuses.

Transcriptionist at Freelancer Remote

December 1, 2019 - December 1, 2021

Provided audio and video transcription services in Romanian and English for individuals and companies. Ensured accurate, coherent, and timely delivery of transcribed content. Worked with interviews, podcasts, online courses, conferences, and legal/medical documents. Applied intelligent transcription to correct speech errors or repetitions as requested. Used digital tools (transcription software, Google Docs, MS Word) to increase efficiency and maintained data confidentiality across collaborations.

Customer Support & Sales Representative at Vodafone

December 1, 2019 - December 1, 2021

Provided customer support via phone, email, and chat, ensuring positive experiences and prompt issue resolution. Promoted and sold Vodafone services and products tailored to individual and business needs. Used CRM systems to manage customer interactions and update records. Met and exceeded monthly sales targets and customer satisfaction metrics. Collaborated with internal teams to optimize processes and delivery of service.

Call Center Agent at Telekom Romania

October 1, 2016 - July 1, 2017

Handled inbound and outbound calls to support customers with telecom services. Identified customer needs and provided effective solutions for technical, administrative, or commercial issues. Promoted current offers to foster customer loyalty through clear and empathetic communication. Logged requests and updated customer data in internal systems, maintaining high levels of customer satisfaction.

Pharmacy Assistant at Dock Pharmacy

April 1, 2020 - October 1, 2020

Provided essential support in the pharmacy, ensuring service continuity. Prepared and dispensed medication orders under pharmacist supervision, following NHS regulations and safety standards. Managed inventory and restocked pharmaceutical and personal care products. Advised customers on correct use of over-the-counter medicines and health products. Maintained hygiene, social distancing, and protective protocols during COVID-19 pandemic.