Responsible for IT and website projects, systems integration, and process optimization. Built WordPress websites from scratch (themes, custom fields, functionality, hosting setups, domain migrations, and ongoing maintenance). Maintained and enhanced Shopify store fronts including design updates and troubleshooting. Drove SEO improvements using SEMrush, Google Analytics, Google Merchant Center and DevTools. Beta tested mobile applications (RESEAT – pre-launch) including bug identification, feedback, and requirements documentation. Coordinated tasks with developers to ensure smooth workflows and on-time delivery. Collaborated on project requirements, turning concepts into functional deliverables.

National Line Project Coordinator at British Red Cross

March 1, 2023 - November 1, 2023

Provided signposting and emotional support. Applied English communication and therapeutic listening skills in daily work.

Project Coordinator | Scrum Master at EPAM Systems

October 1, 2021 - October 1, 2022

Managed communication with customers and candidates; scheduled and conducted interviews. Maintained project knowledge base (Confluence). Coordinated onboarding; tracked progress and issues across stakeholders. Tools: Slack, Teams, Jira, Confluence, GitHub. Supported Product Owner in defining user stories and product requirements.

Scrum Master (Student Project) at EPAM Systems

October 1, 2021 - October 1, 2022

Led and participated in Scrum ceremonies. Supported the Product Owner in defining user stories and product requirements.

Project Manager at Template Monster

December 1, 2020 - December 1, 2021

Controlled and tracked project funding and budgets. Communicated project status, risks, and issues to stakeholders. Prepared progress and financial reports for clients. Conducted pre-sales activities and managed client expectations. Managed both short-term Fixed Price and long-term T&M projects (up to 10 simultaneously). Personally developed ~70% of one project.

IT Technical Support Specialist & Stream Development at Template Monster

January 1, 2017 - December 1, 2020

Co-developed internal SaaS product (Novi Builder) with a tech lead, increasing sales threefold. Launched a new monetization stream for Joomla theme updates; became a top seller and service performer. Managed CMS streams, wrote blog articles, and contributed to social media content. Provided product support and contributed to sales activities. Supported Tier 1 and Tier 2 support for CMS/e-commerce templates (WordPress, WooCommerce, OpenCart, Joomla, PrestaShop, Magento).