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I am a program and project management professional with 8+ years of leading cross-functional initiatives, improving operational efficiency and optimizing processes to customer satisfaction. I translate business needs into actionable project plans, bolster stakeholder relationships, and deliver ISO-aligned improvements that enhance compliance with measurable results. I am adept at leading teams through change, enabling organizations through training and continuous improvement.…I am a program and project management professional with 8+ years of leading cross-functional initiatives, improving operational efficiency and optimizing processes to customer satisfaction. I translate business needs into actionable project plans, bolster stakeholder relationships, and deliver ISO-aligned improvements that enhance compliance with measurable results. I am adept at leading teams through change, enabling organizations through training and continuous improvement.

Ann Marie Hazzart

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I am a program and project management professional with 8+ years of leading cross-functional initiatives, improving operational efficiency and optimizing processes to customer satisfaction. I translate business needs into actionable project plans, bolster stakeholder relationships, and deliver ISO-aligned improvements that enhance compliance with measurable results. I am adept at leading teams through change, enabling organizations through training and continuous improvement.…I am a program and project management professional with 8+ years of leading cross-functional initiatives, improving operational efficiency and optimizing processes to customer satisfaction. I translate business needs into actionable project plans, bolster stakeholder relationships, and deliver ISO-aligned improvements that enhance compliance with measurable results. I am adept at leading teams through change, enabling organizations through training and continuous improvement.

Available to hire

I am a program and project management professional with 8+ years of leading cross-functional initiatives, improving operational efficiency and optimizing processes to customer satisfaction.

I translate business needs into actionable project plans, bolster stakeholder relationships, and deliver ISO-aligned improvements that enhance compliance with measurable results. I am adept at leading teams through change, enabling organizations through training and continuous improvement.

Skills

Microsoft Excel

Microsoft Office

Microsoft Powerpoint

Experience Level

Microsoft Excel

Intermediate

Language

English

Fluent

Work Experience

Assistant Manager - Project Manager at KPMG

January 1, 2025 - April 1, 2025

Accelerated programme workflows by aligning with project leaders and stakeholders to improve processes, reporting updates and cross-functional coordination. Enhanced PMO readiness by organizing and structuring programme activities, enabling smoother execution and clearer accountability. Facilitated team knowledge-sharing sessions to understand functions, SOPs and unit KPIs. Designed a Monday.com project dashboard to manage programme activities, improving efficiency and visibility.

Project Manager/Business Analyst at Innovative Data Mining and Analytics Partners

September 1, 2022 - January 1, 2023

Collaborated with a cross-functional team to support the vendor selection process for a new pension administration plan. Strengthened the vendor selection outcome based on lifecycle and project requirements. Improved evaluation accuracy by analyzing proposals and financial reports, reducing assessment period. Cross-functional collaboration with project team to evaluate vendor proposals and financial capabilities. Minimized project risk by verifying all vendor submissions met criteria before final review. Complemented decision-making through market research, policy analysis and competitive positioning.

Account Manager / Project Lead at Jamaica Customs Agency

September 1, 2014 - September 1, 2022

Led the implementation of the Authorized Economic Operator (AEO) programme by transforming the organizational culture in companies based on ISO and international best practices. Piloted project kick-off meetings, end-to-end planning and execution of project activities. Portfolio management for 17+ client accounts by facilitation, elicitation, audits and training with KPI achievement. Competence in overseeing solution implementation through policy and procedure manuals. Built stakeholder relationships through structured engagement and transparent communication, delivering on programme commitments. Reported 80% customer satisfaction annually. Promoted operational efficiency by 75% via process improvement and reduction of cargo processing times. Implemented change management and data protection strategies to safeguard client confidentiality.