I’m Maria-Elena, a Senior Requirements Engineer and Technical Documentation Lead who enjoys bridging business goals and engineering reality across regulated environments and modern SaaS products. I’m CPRE Foundation Level certified and I focus on eliciting, structuring, and tracing requirements end-to-end—turning stakeholder needs into clear specifications and change-control-ready documentation. Over the years, I’ve led documentation ecosystems using structured authoring (DITA/XML), docs-as-code practices, and API documentation workflows. From Basel consulting to roles with teams like Appfire, European Parliament, Novartis, Roche, and others, I’ve helped align stakeholders, model workflows (as-is/to-be), and produce scalable knowledge bases that engineering and QA can confidently build and maintain.…

Maria-Elena Amandola

I’m Maria-Elena, a Senior Requirements Engineer and Technical Documentation Lead who enjoys bridging business goals and engineering reality across regulated environments and modern SaaS products. I’m CPRE Foundation Level certified and I focus on eliciting, structuring, and tracing requirements end-to-end—turning stakeholder needs into clear specifications and change-control-ready documentation. Over the years, I’ve led documentation ecosystems using structured authoring (DITA/XML), docs-as-code practices, and API documentation workflows. From Basel consulting to roles with teams like Appfire, European Parliament, Novartis, Roche, and others, I’ve helped align stakeholders, model workflows (as-is/to-be), and produce scalable knowledge bases that engineering and QA can confidently build and maintain.…

Available to hire

I’m Maria-Elena, a Senior Requirements Engineer and Technical Documentation Lead who enjoys bridging business goals and engineering reality across regulated environments and modern SaaS products. I’m CPRE Foundation Level certified and I focus on eliciting, structuring, and tracing requirements end-to-end—turning stakeholder needs into clear specifications and change-control-ready documentation.

Over the years, I’ve led documentation ecosystems using structured authoring (DITA/XML), docs-as-code practices, and API documentation workflows. From Basel consulting to roles with teams like Appfire, European Parliament, Novartis, Roche, and others, I’ve helped align stakeholders, model workflows (as-is/to-be), and produce scalable knowledge bases that engineering and QA can confidently build and maintain.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Language

English
Fluent
Italian
Fluent
Spanish; Castilian
Fluent
French
Advanced
German
Advanced
Russian
Advanced

Work Experience

Proofreader/Author (Freelance, part-time) at CentrePoint
January 1, 2026 - Present
Author and proofread content for a digital publication, applying editorial quality standards and structured review processes.
Proofreader/Author at CentrePoint
January 1, 2026 - Present
Proofreads and authors content for a digital publication, applying editorial quality standards and structured review processes.
Independent Content Architect & Tech Writer (R&D and Upskilling)
January 1, 2025 - December 31, 2025
Used Notion as an agile CMS to design and deploy a public portal with API guides, diagrams, and user guides; integrated AI-assisted drafting and structured editing tools into documentation workflows.
Senior Technical Writer at Appfire Technologies
March 1, 2022 - August 1, 2024
Planned, organized and developed the new ACLI documentation architecture to improve navigation and user experience. Improved documentation UX by applying clear UX writing principles. Contributed to content governance and scalable content design.
Technical Writer/Business Analyst (Freelance) at European Parliament
July 1, 2021 - December 31, 2021
Elicited stakeholder requirements and redesigned IT service catalogues for the ServiceNow migration, aligning content, processes, and user workflows across departments.
Technical Writer/Business Analyst at European Parliament
July 1, 2021 - December 1, 2021
Led restructuring of IT service catalog in preparation for ServiceNow migration. Mapped service data to business processes and supported project delivery.
Technical Writer (Freelance) at InfoCert
March 1, 2021 - June 30, 2021
Planned and developed API documentation for the InfoCert certification platform.
Technical Writer at InfoCert
March 1, 2021 - June 1, 2021
Planned, organized and developed API documentation for InfoCert certification platform.
Business Analyst/Technical Writer (Freelance) at Novartis
August 1, 2020 - February 28, 2021
Elicited and analysed business and technical requirements for cloud-based solutions (AWS, Kubernetes) and translated findings into structured specifications for engineering handoff.
Business Analyst/Technical Writer at Novartis
August 1, 2020 - February 1, 2021
Planned, organized and developed documentation for the AWS China project using user stories and SOP-aligned business cases. Developed working knowledge of AWS and Kubernetes.
Business Analyst/Technical Writer (Freelance) at Deutsche Bank
January 1, 2020 - March 31, 2020
Conducted requirements analysis across infrastructure and cross-functional workflows; developed SOPs formalizing as-is/to-be process changes.
Business Analyst/Technical Writer at Deutsche Bank
January 1, 2020 - March 1, 2020
Analyzed infrastructure components and documented processes for SOPs across cross-functional teams.
Business Analyst/Technical Writer (Freelance) at Roche
March 1, 2019 - October 31, 2019
Elicited and clarified requirements with Engineering, Product, and SMEs; identified gaps and authored Jira epics/stories for the NAVIFY platform. Translated system behaviour (architecture/sequence diagrams) into structured requirements documentation.
Technical Writer/Business Analyst at ROCHE
March 1, 2019 - October 1, 2019
Developed quick start guides and recipes; created epics and stories in JIRA for NAVIFY; coached non-writers; expanded knowledge of AWS and Kubernetes.
Information Developer (Freelance) at ARM
January 1, 2019 - March 31, 2019
Maintained the ARM Software Integrator Manual and Technical Reference Manual using a docs-as-code approach.
Information developer (Technical Writer) at ARM
January 1, 2019 - March 31, 2019
Maintained the ARM Software Integrator Manual (SIM) and Technical Reference Manual (TRM) using a docs-as-code approach with an XML DITA CMS.
Information Developer at ARM
January 1, 2019 - March 1, 2019
Maintained the ARM Software Integrator Manual (SIM) and Technical Reference Manual (TRM) using a docs-as-code approach.
Technical Writer/Documentation Lead (Freelance) at VULOG
March 1, 2018 - February 28, 2019
Built and launched a structured documentation ecosystem spanning technical documentation, APIs, and knowledge resources; designed an XML-based CMS with modular content. Led docs-as-code and Agile documentation projects with development teams.
Technical Writer/Documentation Lead at VULOG
March 1, 2018 - February 1, 2019
Built and launched the full documentation ecosystem: online Help, knowledge base, and training materials. Led documentation projects within the dev team using a docs-as-code approach. Designed an XML-based CMS with modularized content; integrated UX writing for context-sensitive help; coached SMEs and non-writers.
Technical Writer (Freelance) at World Programming
May 1, 2017 - November 30, 2017
Created and improved SAS language reference documentation via a docs-as-code workflow (Markdown/AsciiDoc, Git) covering version control and publishing lifecycle.
Technical Writer at World Programming
May 1, 2017 - November 1, 2017
Created and improved technical reference documentation for the SAS language, using Git-based docs-as-code workflow. Coached SMEs on writing improvements.
Senior/Lead Technical Writer (Freelance) at Spitch
August 1, 2016 - December 31, 2016
Led documentation for REST APIs, SDKs, and enterprise integrations across CodyFi and VeryFi platforms; translated technical concepts from Engineering and SMEs into structured content.
Senior Technical Writer/Lead Technical Writer at Spitch
August 1, 2016 - December 1, 2016
Led documentation function from the ground up for Spitch CodyFi and VeryFi; authored deployment guides, SDK and REST API docs, and integrated docs-as-code into engineering workflows.
Technical/Regulatory Writer (Freelance) at Philip Morris
January 1, 2016 - June 30, 2016
Authored CMC/Part 11-compliant documentation for the iQOS FDA submission, including firmware documentation and technical product descriptions.
Technical/Regulatory Writer at Philip Morris
January 1, 2016 - June 1, 2016
Collaborated on FDA submission with focus on CMC Section Part 11; contributed firmware documentation and product overviews aligned with CMC standards.
Business Analyst/Technical Writer (Freelance) at Novartis
October 1, 2015 - December 31, 2015
Developed compliance-focused SOPs for IT infrastructure, mapping as-is/to-be processes with the Business Analysis team.
Business Analyst/Technical Writer at Novartis
October 1, 2015 - December 1, 2015
Key contributor to Policy Framework project; planned and developed SOPs for IT infrastructure defining as-is/to-be processes with compliance focus.
Technical Writer/Documentation Lead (Freelance) at Expert.AI
August 1, 2014 - August 31, 2015
Delivered the complete documentation suite for a semantic SharePoint solution; mentored non-writer stakeholders on technical writing standards.
Technical Writer/Documentation Lead at Expert.AI
August 1, 2014 - August 1, 2015
Led multiple documentation projects; created documentation suite for Expert.AI’s semantic solution; produced UI text, training materials, and user guides.
Independent Consultant at Almond Knowledge Design (formerly Helea Consulting)
May 1, 2014 - Present
Deliver requirements engineering and technical documentation engagements across business and engineering stakeholders, with a focus on structured documentation, traceability, and scalable docs-as-code governance for regulated and technical domains.
Technical Writer at ADP HR Solutions
March 1, 2014 - June 1, 2014
Developed and authored comprehensive ADP HR solution user guide.
Senior Technical Writer at Amadeus
October 1, 2011 - February 1, 2014
Solely responsible for publication of Amadeus Selling Platform Classic Online Help and PDF reservation software; managed a team of writers and coached juniors.
Senior Information Developer at Symantec
August 1, 2009 - October 1, 2011
Owned documentation for SaaS applications, including microcopy, UI text, and user/admin guides; co-led migration from Flare to Vasont in an XML-based CMS.
Technical Writer at Innovation UK
December 1, 2007 - March 1, 2009
Developed APIs and SOPs; contributed to technical documentation initiatives.
HTML Editor at Nokia UK
January 1, 2007 - October 1, 2007
Content producer for NOKIA music store (Spain) using Dreamweaver and related tools.
Software Analyst at GE Health UK
May 1, 2005 - August 1, 2006
Supported NpfIT project during and post go-live; delivered onboarding course and mentored junior colleagues.
Lecturer, software development methodologies at Bristol/Bath University UK
January 1, 2004 - May 31, 2005
Lectured on software development methodologies.
Lecturer at Bristol/Bath Uni UK
January 1, 2004 - May 31, 2005
Taught software development methodologies; designed course materials in digital format for learning and training.
Lecturer at Bristol/Bath University UK
January 1, 2004 - May 1, 2005
Delivered software development methodologies course; designed educational materials in digital format.
Information Officer at Environment Agency
August 1, 2003 - February 28, 2005
Managed a team of 5.
Information Officer at Env Agency
August 1, 2003 - February 1, 2005
Wrote, edited and published REMAS website content; managed a team and mentored juniors; created educational project materials.
Software Analyst at PTC UK
April 1, 2001 - May 1, 2002
Supported AutoCAD Pro/Engineer on UNIX and NT platforms.
Systems Engineer/Team Leader at Environment Agency UK
September 1, 1998 - September 30, 2000
Led a 9-person help desk and managed Novell administration for 600+ users.
Systems Engineer/Team Leader (Novell Administrator, Help-Desk Team Lead) at Env Agency UK
September 1, 1998 - September 30, 2000
Novell Administrator for 600+ users; regulated network access, server backup procedures, and issue resolution; led a help-desk team (9 FTE) supporting Windows 95 users under SLA; designed MS Access database, installed Novell server, and set up user accounts; focused on network technologies.
Systems Engineer/Team Leader at Env Agency UK
September 1, 1998 - September 1, 2000
Novell Administrator for 600+ users; lead Help-Desk team; designed MS Access database for project; managed server and backups.

Education

CPRE FL (Certified Professional for Requirements Engineering – Foundation Level) at IREB, Munich
January 11, 2030 - January 1, 2025
AWS Technical Essentials Practitioner at DIGICOMP, Basel
January 11, 2030 - January 1, 2019
MISTC member of the ISTC (Institute Scientific Technical Communication) at ISTC, Bristol
January 11, 2030 - January 1, 2009
Distributed Applications Developer at Genoa (I)
January 11, 2030 - January 1, 2003
BA (Hons) Information Systems and Languages at UWE, Bristol
January 11, 2030 - January 1, 1998
Cambridge University Proficiency in English Certificate at Imberhorne School, East Grinstead
January 11, 2030 - January 1, 1992
BA (Hons) Information Systems and Languages at UWE, Bristol
January 1, 1998 - January 1, 1998
Distributed Applications Developer at Genoa (I)
January 1, 2003 - January 1, 2003
Cambridge University Proficiency in English Certificate at Imberhorne School, East Grinstead
January 1, 1992 - January 1, 1992
xMBA — Agile Business, Startup Skills & Applied AI Technology at Graduate School of Applied Technology & Mgmt / ISA
January 1, 2026 - December 31, 2026
BA (Hons) Information Systems and Languages at UWE, Bristol
January 1, 1998 - December 31, 1998
Distributed Applications Developer at Genoa, Italy
January 1, 2003 - December 31, 2003
Cambridge University Proficiency in English Certificate at Cambridge University
January 1, 1992 - December 31, 1992

Qualifications

CPRE FL (Certified Professional for Requirements Engineering – Foundation Level)
January 11, 2030 - January 1, 2025
AWS Technical Essentials Practitioner
January 11, 2030 - January 1, 2019
CPRE FL (Certified Professional for Requirements Engineering) — IREB
January 1, 2025 - August 15, 2026
AWS Technical Essentials Practitioner
January 1, 2019 - August 15, 2026
MISTC, ISTC
January 1, 2009 - August 15, 2026
CPRE Foundation Level (Certified Professional for Requirements Engineering)
January 1, 2025 - September 30, 2026
xMBA — Agile Business, Startup Skills & Applied AI Technology
January 1, 2026 - September 30, 2026
AWS Technical Essentials Practitioner
January 1, 2019 - September 30, 2026
MISTC — ISTC
January 1, 2009 - September 30, 2026

Industry Experience

Life Sciences, Financial Services, Government, Software & Internet, Healthcare, Professional Services, Education, Media & Entertainment