Available to hire
I’m an experienced content strategist and technical writer who plans, edits, and publishes documentation across pharma, finance, government, and SaaS. I lead user-centered documentation programs, collaborating with engineering, product, and QA teams to deliver clear, compliant content that supports complex workflows.
My expertise spans structured authoring (DITA/XML), docs-as-code, content governance, and UX writing. I design scalable content architectures, build knowledge bases and help portals, and mentor cross-functional teams to raise writing quality and consistency across organizations.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Language
English
Fluent
Italian
Fluent
Spanish; Castilian
Fluent
French
Advanced
German
Advanced
Russian
Intermediate
Work Experience
Senior Technical Writer at Appfire Technologies
March 1, 2022 - August 1, 2024Planned, organized and developed the new ACLI documentation architecture to improve navigation and user experience. Improved documentation UX by applying clear UX writing principles. Contributed to content governance and scalable content design.
Technical Writer/Business Analyst at European Parliament
July 1, 2021 - December 1, 2021Led restructuring of IT service catalog in preparation for ServiceNow migration. Mapped service data to business processes and supported project delivery.
Technical Writer at InfoCert
March 1, 2021 - June 1, 2021Planned, organized and developed API documentation for InfoCert certification platform.
Business Analyst/Technical Writer at Novartis
August 1, 2020 - February 1, 2021Planned, organized and developed documentation for the AWS China project using user stories and SOP-aligned business cases. Developed working knowledge of AWS and Kubernetes.
Business Analyst/Technical Writer at Deutsche Bank
January 1, 2020 - March 1, 2020Analyzed infrastructure components and documented processes for SOPs across cross-functional teams.
Technical Writer/Business Analyst at ROCHE
March 1, 2019 - October 1, 2019Developed quick start guides and recipes; created epics and stories in JIRA for NAVIFY; coached non-writers; expanded knowledge of AWS and Kubernetes.
Information Developer at ARM
January 1, 2019 - March 1, 2019Maintained the ARM Software Integrator Manual (SIM) and Technical Reference Manual (TRM) using a docs-as-code approach.
Technical Writer/Documentation Lead at VULOG
March 1, 2018 - February 1, 2019Built and launched the full documentation ecosystem: online Help, knowledge base, and training materials. Led documentation projects within the dev team using a docs-as-code approach. Designed an XML-based CMS with modularized content; integrated UX writing for context-sensitive help; coached SMEs and non-writers.
Technical Writer at World Programming
May 1, 2017 - November 1, 2017Created and improved technical reference documentation for the SAS language, using Git-based docs-as-code workflow. Coached SMEs on writing improvements.
Senior Technical Writer/Lead Technical Writer at Spitch
August 1, 2016 - December 1, 2016Led documentation function from the ground up for Spitch CodyFi and VeryFi; authored deployment guides, SDK and REST API docs, and integrated docs-as-code into engineering workflows.
Technical/Regulatory Writer at Philip Morris
January 1, 2016 - June 1, 2016Collaborated on FDA submission with focus on CMC Section Part 11; contributed firmware documentation and product overviews aligned with CMC standards.
Business Analyst/Technical Writer at Novartis
October 1, 2015 - December 1, 2015Key contributor to Policy Framework project; planned and developed SOPs for IT infrastructure defining as-is/to-be processes with compliance focus.
Technical Writer/Documentation Lead at Expert.AI
August 1, 2014 - August 1, 2015Led multiple documentation projects; created documentation suite for Expert.AI’s semantic solution; produced UI text, training materials, and user guides.
Technical Writer at ADP HR Solutions
March 1, 2014 - June 1, 2014Developed and authored comprehensive ADP HR solution user guide.
Senior Technical Writer at Amadeus
October 1, 2011 - February 1, 2014Solely responsible for publication of Amadeus Selling Platform Classic Online Help and PDF reservation software; managed a team of writers and coached juniors.
Senior Information Developer at Symantec
August 1, 2009 - October 1, 2011Owned documentation for SaaS applications, including microcopy, UI text, and user/admin guides; co-led migration from Flare to Vasont in an XML-based CMS.
Technical Writer at Innovation UK
December 1, 2007 - March 1, 2009Developed APIs and SOPs; contributed to technical documentation initiatives.
HTML Editor at Nokia UK
January 1, 2007 - October 1, 2007Content producer for NOKIA music store (Spain) using Dreamweaver and related tools.
Software Analyst at GE Health UK
May 1, 2005 - August 1, 2006Supported NpfIT project during and post go-live; delivered onboarding course and mentored junior colleagues.
Lecturer at Bristol/Bath University UK
January 1, 2004 - May 1, 2005Delivered software development methodologies course; designed educational materials in digital format.
Information Officer at Env Agency
August 1, 2003 - February 1, 2005Wrote, edited and published REMAS website content; managed a team and mentored juniors; created educational project materials.
Software Analyst at PTC UK
April 1, 2001 - May 1, 2002Supported AutoCAD Pro/Engineer on UNIX and NT platforms.
Systems Engineer/Team Leader at Env Agency UK
September 1, 1998 - September 1, 2000Novell Administrator for 600+ users; lead Help-Desk team; designed MS Access database for project; managed server and backups.
Education
CPRE FL (Certified Professional for Requirements Engineering – Foundation Level) at IREB, Munich
January 11, 2030 - January 1, 2025AWS Technical Essentials Practitioner at DIGICOMP, Basel
January 11, 2030 - January 1, 2019MISTC member of the ISTC (Institute Scientific Technical Communication) at ISTC, Bristol
January 11, 2030 - January 1, 2009Distributed Applications Developer at Genoa (I)
January 11, 2030 - January 1, 2003BA (Hons) Information Systems and Languages at UWE, Bristol
January 11, 2030 - January 1, 1998Cambridge University Proficiency in English Certificate at Imberhorne School, East Grinstead
January 11, 2030 - January 1, 1992Qualifications
CPRE FL (Certified Professional for Requirements Engineering – Foundation Level)
January 11, 2030 - January 1, 2025AWS Technical Essentials Practitioner
January 11, 2030 - January 1, 2019Industry Experience
Life Sciences, Financial Services, Government, Software & Internet, Healthcare
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
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