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I’m Stephen Tauro, a seasoned transit communications and customer experience leader with over 14 years of progressive leadership experience. I focus on improving work culture and creating an environment where employees feel safe to learn, grow and share innovative ideas to improve business outcomes and the overall customer experience. I bring a collaborative, results-oriented approach to strategic communications, change management, and frontline customer service, consistently driving initiatives that align with organizational priorities and stakeholder needs.…I’m Stephen Tauro, a seasoned transit communications and customer experience leader with over 14 years of progressive leadership experience. I focus on improving work culture and creating an environment where employees feel safe to learn, grow and share innovative ideas to improve business outcomes and the overall customer experience. I bring a collaborative, results-oriented approach to strategic communications, change management, and frontline customer service, consistently driving initiatives that align with organizational priorities and stakeholder needs.

Stephen Tauro

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I’m Stephen Tauro, a seasoned transit communications and customer experience leader with over 14 years of progressive leadership experience. I focus on improving work culture and creating an environment where employees feel safe to learn, grow and share innovative ideas to improve business outcomes and the overall customer experience. I bring a collaborative, results-oriented approach to strategic communications, change management, and frontline customer service, consistently driving initiatives that align with organizational priorities and stakeholder needs.…I’m Stephen Tauro, a seasoned transit communications and customer experience leader with over 14 years of progressive leadership experience. I focus on improving work culture and creating an environment where employees feel safe to learn, grow and share innovative ideas to improve business outcomes and the overall customer experience. I bring a collaborative, results-oriented approach to strategic communications, change management, and frontline customer service, consistently driving initiatives that align with organizational priorities and stakeholder needs.

Available to hire

I’m Stephen Tauro, a seasoned transit communications and customer experience leader with over 14 years of progressive leadership experience. I focus on improving work culture and creating an environment where employees feel safe to learn, grow and share innovative ideas to improve business outcomes and the overall customer experience.

I bring a collaborative, results-oriented approach to strategic communications, change management, and frontline customer service, consistently driving initiatives that align with organizational priorities and stakeholder needs.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Assistant Manager at Calgary Transit, The City of Calgary

January 1, 2023 - July 1, 2024

Reporting to the Director and responsible for managing the day-to-day operations of Calgary Transit. Led a team focusing on training and recruitment, dispatch, communications, business evolution and strategy, customer service, Access Calgary, and the Real-Time Operations Centre.

Communications and Information Lead at Calgary Transit, The City of Calgary

May 1, 2018 - January 1, 2023

Led a team of 12 communications professionals and implemented new processes and standards to better support drivers, improve information sharing, and enhance training. Oversaw communications strategies for COVID-19 responses and city-wide public communications.

Customer Information and Services Coordinator at Calgary Transit, The City of Calgary

April 1, 2012 - May 1, 2018

Led a team of 40 unionized customer service and security agents who answered Calgary Transit’s customer service line and monitored over 1,200 CCTV cameras at train stations. Drove process improvements and the development of customer information tools.

Communications Strategist at The City of Calgary

February 1, 2010 - April 1, 2012

Created communications plans for multi-million dollar construction projects and led external partner engagement for project launches. Directed communications for Route Ahead, Calgary Transit’s 30-year strategic plan, and coordinated public and private sector outreach.