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Stephen Tauro

Available to hire

I’m Stephen Tauro, a seasoned transit communications and customer experience leader with over 14 years of progressive leadership experience.

About

I’m Stephen Tauro, a seasoned transit communications and customer experience leader with over 14 years of progressive leadership experience. I focus on improving work culture and creating an environment where employees feel safe to learn, grow and share innovative ideas to improve business outcomes and the overall customer experience.

I bring a collaborative, results-oriented approach to strategic communications, change management, and frontline customer service, consistently driving initiatives that align with organizational priorities and stakeholder needs.

  • 14 years' experience
  • Joined February 2026

Languages

  • EnglishFluent

Industry experience

  • Government
  • Transportation & Logistics
  • Professional Services
  • Media & Entertainment
  • Other

More experts in Calgary, Canada

Work experience· 4 roles

Assistant Manager · Calgary Transit, The City of CalgaryJan 2023 – Jul 2024 · 1 yr 7 mos

Reporting to the Director and responsible for managing the day-to-day operations of Calgary Transit. Led a team focusing on training and recruitment, dispatch, communications, business evolution and strategy, customer service, Access Calgary, and the Real-Time Operations Centre.

Communications and Information Lead · Calgary Transit, The City of CalgaryMay 2018 – Jan 2023 · 4 yrs 9 mos

Led a team of 12 communications professionals and implemented new processes and standards to better support drivers, improve information sharing, and enhance training. Oversaw communications strategies for COVID-19 responses and city-wide public communications.

Customer Information and Services Coordinator · Calgary Transit, The City of CalgaryApr 2012 – May 2018 · 6 yrs 2 mos

Led a team of 40 unionized customer service and security agents who answered Calgary Transit’s customer service line and monitored over 1,200 CCTV cameras at train stations. Drove process improvements and the development of customer information tools.

Communications Strategist · The City of CalgaryFeb 2010 – Apr 2012 · 2 yrs 3 mos

Education

Bachelor's degree in Communications Studies · York University2000 – 2003

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