Available to hire
I strive to provide the best service to my clients, treat them affably and achieve the goals of the company and climb the ladder of my professional career path. Upon the pursuit of a new position, I will welcome future challenges and will aim for more successful ventures.
I am an account manager with a proven ability to manage end-to-end B2B relationships, onboarding, service adoption, and ongoing client satisfaction in hospitality and corporate food service contexts. I value clear communication, proactive problem-solving, and building long-lasting partnerships with VIP clients and internal teams.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Ukrainian
Fluent
Work Experience
Account Manager at NOVA CHEF
January 1, 2025 - PresentAccount management for B2B client relationships in hospitality and corporate food service, overseeing onboarding, service adoption, ongoing client satisfaction, and VIP account handling. Primary liaison for hotels, restaurants, and institutional partners with a focus on smooth onboarding and service standards; tracked client feedback and coordinated with internal teams to maintain high satisfaction.
Account Manager at Identify Thessaloniki
March 1, 2020 - August 1, 2024Managed end-to-end B2B relationships, onboarding, service adoption, and client retention in the hospitality sector; served as main point of contact for partners and coordinated with internal teams to ensure service standards and client satisfaction.
Customer Support Representative at Identify Kyiv
May 1, 2019 - March 1, 2020Handled customer support inquiries, resolved issues, and supported client onboarding and ongoing service delivery in a fast-paced B2B environment.
English Tutor at Greenwich School
November 1, 2018 - May 1, 2019Taught English language skills to diverse learners, prepared lesson plans, and supported language development in Kyiv.
Refunds Manager at Avia Contact
February 1, 2018 - October 1, 2018Managed refunds operations, investigated and resolved refund requests, and ensured accurate processing and timely communications with customers.
Education
Bachelor's degree in English Philosophy and Translation at National Aviation University
January 1, 2015 - January 1, 2019Qualifications
Industry Experience
Travel & Hospitality, Professional Services, Media & Entertainment, Other
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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