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Hi, I'm Kohei Ikebe, a driven and detail-oriented professional who recently moved to Australia and am seeking a full-time Technical Support role. I bring strong experience working directly with clients, resolving issues, and ensuring clear communication in both Japanese and English. I take ownership of client issues on their eCommerce websites, resolving technical problems, identifying improvement opportunities, and implementing changes to increase conversion rates. I work well in a team setting to identify solutions, improve processes, and deliver accurate outcomes. With a background in digital marketing and cross-cultural communication, I've helped businesses grow through data-driven decisions, clear reporting, and reliable client support. I'm excited to apply my bilingual skills, analytical mindset, and hands-on technical experience to deliver high-quality support and build lasting relationships with customers and colleagues in Australia.…Hi, I'm Kohei Ikebe, a driven and detail-oriented professional who recently moved to Australia and am seeking a full-time Technical Support role. I bring strong experience working directly with clients, resolving issues, and ensuring clear communication in both Japanese and English. I take ownership of client issues on their eCommerce websites, resolving technical problems, identifying improvement opportunities, and implementing changes to increase conversion rates. I work well in a team setting to identify solutions, improve processes, and deliver accurate outcomes. With a background in digital marketing and cross-cultural communication, I've helped businesses grow through data-driven decisions, clear reporting, and reliable client support. I'm excited to apply my bilingual skills, analytical mindset, and hands-on technical experience to deliver high-quality support and build lasting relationships with customers and colleagues in Australia.

Kohei Ikebe

Digital Marketer, Web Designer, Front-End Developer, +2

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Hi, I'm Kohei Ikebe, a driven and detail-oriented professional who recently moved to Australia and am seeking a full-time Technical Support role. I bring strong experience working directly with clients, resolving issues, and ensuring clear communication in both Japanese and English. I take ownership of client issues on their eCommerce websites, resolving technical problems, identifying improvement opportunities, and implementing changes to increase conversion rates. I work well in a team setting to identify solutions, improve processes, and deliver accurate outcomes. With a background in digital marketing and cross-cultural communication, I've helped businesses grow through data-driven decisions, clear reporting, and reliable client support. I'm excited to apply my bilingual skills, analytical mindset, and hands-on technical experience to deliver high-quality support and build lasting relationships with customers and colleagues in Australia.…Hi, I'm Kohei Ikebe, a driven and detail-oriented professional who recently moved to Australia and am seeking a full-time Technical Support role. I bring strong experience working directly with clients, resolving issues, and ensuring clear communication in both Japanese and English. I take ownership of client issues on their eCommerce websites, resolving technical problems, identifying improvement opportunities, and implementing changes to increase conversion rates. I work well in a team setting to identify solutions, improve processes, and deliver accurate outcomes. With a background in digital marketing and cross-cultural communication, I've helped businesses grow through data-driven decisions, clear reporting, and reliable client support. I'm excited to apply my bilingual skills, analytical mindset, and hands-on technical experience to deliver high-quality support and build lasting relationships with customers and colleagues in Australia.

Available to hire

Hi, I’m Kohei Ikebe, a driven and detail-oriented professional who recently moved to Australia and am seeking a full-time Technical Support role. I bring strong experience working directly with clients, resolving issues, and ensuring clear communication in both Japanese and English. I take ownership of client issues on their eCommerce websites, resolving technical problems, identifying improvement opportunities, and implementing changes to increase conversion rates. I work well in a team setting to identify solutions, improve processes, and deliver accurate outcomes.

With a background in digital marketing and cross-cultural communication, I’ve helped businesses grow through data-driven decisions, clear reporting, and reliable client support. I’m excited to apply my bilingual skills, analytical mindset, and hands-on technical experience to deliver high-quality support and build lasting relationships with customers and colleagues in Australia.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Japanese

Fluent

English

Advanced

Work Experience

Digital Marketer at The Egg

April 1, 2023 - October 1, 2025

Led Japan-focused marketing initiatives, aligning client objectives with market growth opportunities. Managed full-scope digital marketing including SEO, SEM, social media, and paid advertising (Google Ads, Yahoo! JAPAN). Conducted monthly client meetings in Japanese and English to present analytics and update strategies. Analyzed markets and competitors to define brand strategy for Japanese consumers, performed market research, and forecasted expansion opportunities. Ensured linguistic accuracy for translated pages and documents, optimized company websites for lead generation with an SEO focus, and coordinated online campaigns across multiple industries to meet KPIs. Utilized translation tools (e.g., DeepL) where needed. Achieved first-page rankings across Google Ads, Bing, JAPAN Ads, and Yahoo! through structured A/B testing. Supported customer inquiries and operations, analyzed campaign performance to drive ROI, and produced detailed management reports. Improved lead generation and

Account Planner at Cyber Agent

April 1, 2020 - April 1, 2021

Primary point of contact for Japanese and English-speaking clients, coordinating resolutions and managing expectations. Worked with EC websites to identify opportunities for improvement, assist with fixes, and increase conversion rates. Managed client inquiries and technical issues to ensure fast responses and high satisfaction. Monitored SEM (Google/Yahoo), marketing and sales performance to forecast trends and established best practices in digital marketing. Performed market research and competitor analysis, forecasting and expansion planning. Demonstrated strong project management by assessing account needs and coordinating team capacity, delivering analytics and recommendations to management and clients.

Phone Sales Manager at APMS

April 1, 2015 - March 1, 2020

Exceeded company KPIs by effectively leading the sales team. Designed and implemented a strategic plan to expand the customer base and strengthen market presence. Demonstrated strong people management through mentoring and coaching, and developed solid external connections with sincerity and commitment. Leveraged industry knowledge to drive performance and growth.

Japanese Language Teacher at Banqiao University

January 1, 2019 - January 1, 2020

Organized classroom structure and daily topics, prepared class materials and homework. Identified individual learning patterns to better support student progress and provided feedback on workload and classroom behaviour.