I’m Catherine Geophrey Ndutu, a detail-oriented professional with experience in remote-ready data entry, customer care, digital marketing, and digital data collection. I’m skilled at collecting and validating information, maintaining accurate records, and using tools like ODK Collect and KoboToolbox to submit clean, complete datasets. I also enjoy communicating professionally with customers and supporting problem-solving to help services run smoothly.…

Catherine Geophrey Ndutu

I’m Catherine Geophrey Ndutu, a detail-oriented professional with experience in remote-ready data entry, customer care, digital marketing, and digital data collection. I’m skilled at collecting and validating information, maintaining accurate records, and using tools like ODK Collect and KoboToolbox to submit clean, complete datasets. I also enjoy communicating professionally with customers and supporting problem-solving to help services run smoothly.…

Available to hire

I’m Catherine Geophrey Ndutu, a detail-oriented professional with experience in remote-ready data entry, customer care, digital marketing, and digital data collection. I’m skilled at collecting and validating information, maintaining accurate records, and using tools like ODK Collect and KoboToolbox to submit clean, complete datasets. I also enjoy communicating professionally with customers and supporting problem-solving to help services run smoothly.

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Language

English
Advanced
Swahili
Fluent

Work Experience

Marketing at Airtel
January 1, 2025 - January 1, 2026
Supported marketing-related activities and helped promote business offerings. Communicated product and service or promotional information to customers and contributed to brand communication efforts. Built practical experience in understanding customer engagement and supporting promotional activities aligned with workplace procedures.
Customer Care at CRDB Bank
January 1, 2024 - January 1, 2025
Assisted customers with inquiries and service-related concerns while communicating in a professional, service-focused manner. Supported effective delivery of customer care in line with workplace procedures, helping improve customer satisfaction and responsiveness to client needs.
Data Collection and Entry at Urban Livelihood
January 1, 2023 - January 1, 2023
Collected information through household surveys using structured questionnaires. Conducted digital data collection and submission using ODK Collect and KoboToolbox, then entered and reviewed collected information for completeness and accuracy. Followed data collection procedures and maintained confidentiality throughout fieldwork.
Secretary at Ivy B. Park
January 1, 2023 - Present
Responsible for managing office tasks, overseeing correspondence, and supporting the management team to ensure efficient operations. I developed strong organizational and communication skills during this role.
Teacher at Area Five 'B' Primary School
January 1, 2022 - January 1, 2023
Provided educational support to students, focusing on their academic and personal development. Facilitated group activities that promoted teamwork and learning.

Education

Diploma in Agribusiness Management with Technology at Mbeya University of Science and Technology
January 1, 2021 - January 1, 2024
Secondary Education at Mbeya Girls' Secondary School
January 1, 2018 - January 1, 2020
Advanced Certificate of Secondary Education (ACSEE) at Machame Girls Secondary School
January 1, 2018 - January 1, 2020

Qualifications

Certificate of Secondary Education (CSE)
January 1, 2020 - February 24, 2026

Industry Experience

Education, Financial Services, Other
    Marketing and copywriting projects

    I’m a marketing copywriter and article writer who creates content that doesn’t just get read—it gets results. I help businesses turn their websites into conversion machines and their blogs into lead generators.
    The Problem I Solve
    Your content isn’t making you money.
    You’re publishing regularly. You’re following SEO best practices. But your articles aren’t generating leads, your landing pages aren’t converting, and your email campaigns are being ignored. I solve this by writing a copy that speaks directly to your customer’s pain points and motivates them to take action.
    The Real Issue
    Most marketing content is written for search engines, not humans. It’s keyword-stuffed, boring, and sounds like everyone else in your industry. I fix this disconnect by creating content that:
    Hooks readers in the first sentence with a problem they actually have
    Builds trust through clarity instead of hiding behind jargon
    Uses proven copywriting frameworks like AIDA and PAS
    Includes clear calls-to-action that feel natural, not pushy
    Speaks to emotions first, logic second because that’s how people buy.
    Portfolio Projects
    Project 1: E-commerce Product Launch Campaign
    Client: Health supplement brand
    Problem: New protein powder launching into saturated market
    My Solution: Created a complete content package including launch announcement blog post, three email sequences, and product page copy that emphasized unique benefits over generic features
    Results: 2,847 pre-orders in first week, 42% email open rate, 18% conversion rate on landing page
    Skills Used: Sales copywriting, email marketing, product descriptions, customer psychology

    Project 2: SaaS Blog Content Strategy
    Client: Project management software startup
    Problem: Zero organic traffic, no brand awareness, struggling to compete with established players
    My Solution: Developed and wrote 12 long-form articles targeting high-intent keywords, focusing on solving specific pain points for remote teams
    Results: Grew organic traffic from 200 to 8,500 monthly visitors in six months, generated 340 qualified leads, established thought leadership in niche
    Skills Used: SEO article writing, content strategy, keyword research, thought leadership

    Project 3: Service Business Website Overhaul
    Client: Commercial cleaning company
    Problem: Website had traffic but zero inquiries, copy was generic and forgettable
    My Solution: Rewrote entire website with customer-focused messaging, clear value propositions, and strategic CTAs on every page
    Results: Increased contact form submissions by 156%, reduced bounce rate by 31%, client reported best quarter in company history
    Skills Used: Website copywriting, conversion optimization, brand voice development

    Customer service management

    Managed customer inquiries, resolved complaints, and ensured satisfaction across email, chat, and social media. Maintained professionalism while improving response times and client retention.
    Role: Customer Service Manager