I am a dedicated, communicative and determined scientist with a passion for software development and programming. Skilled in customer service, healthcare administration and laboratory science with a proven track record of innovative process improvement strategy development. Proficient in basic web design, formatting, and coding, additionally working towards qualifications in web development. Demonstrably characterised as a confident, attentive and analytical fast learner with excellent interpersonal communication skills required to meet demanding deadlines while maintaining the highest standards.\n\nAbility to work independently as well as collaboratively. Seeking the opportunity to be onboarded by a company that values professional progression, process optimisation and inclusion to contribute existing and newly acquired skills. We share a mutual passion to empower people to thrive in an AI-driven, freelance-first world.

Michael Iriogbe

I am a dedicated, communicative and determined scientist with a passion for software development and programming. Skilled in customer service, healthcare administration and laboratory science with a proven track record of innovative process improvement strategy development. Proficient in basic web design, formatting, and coding, additionally working towards qualifications in web development. Demonstrably characterised as a confident, attentive and analytical fast learner with excellent interpersonal communication skills required to meet demanding deadlines while maintaining the highest standards.\n\nAbility to work independently as well as collaboratively. Seeking the opportunity to be onboarded by a company that values professional progression, process optimisation and inclusion to contribute existing and newly acquired skills. We share a mutual passion to empower people to thrive in an AI-driven, freelance-first world.

Available to hire

I am a dedicated, communicative and determined scientist with a passion for software development and programming. Skilled in customer service, healthcare administration and laboratory science with a proven track record of innovative process improvement strategy development. Proficient in basic web design, formatting, and coding, additionally working towards qualifications in web development. Demonstrably characterised as a confident, attentive and analytical fast learner with excellent interpersonal communication skills required to meet demanding deadlines while maintaining the highest standards.\n\nAbility to work independently as well as collaboratively. Seeking the opportunity to be onboarded by a company that values professional progression, process optimisation and inclusion to contribute existing and newly acquired skills. We share a mutual passion to empower people to thrive in an AI-driven, freelance-first world.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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Language

English
Fluent

Work Experience

Customer Sales Advisor at Concentrix
September 1, 2022 - Present
Provided excellent customer service to existing customers to increase referrals and generate new business by setting sales goals and continually developing improved sales strategies. Contacted potential and existing customers via phone, email, and in person to discuss potential upsells and referrals. Conducted telephone underwriting, prepared quotes/proposals while managing the sales process. Built relationships with new customers to achieve sales objectives and provided insight into new products, features, and options. Effectively handled customer questions, queries, and complaints, escalating where resolution by senior management was necessary. Assisted in delivering a change project, and facilitated training workshops for both existing and new staff members. Consistently met daily, weekly, and monthly sales targets as well as actively participating in sales team meetings. Performed a daily review of business profitability to set targets for future days and weeks.
Fulfilment Associate at Amazon
August 1, 2021 - September 1, 2022
Processed incoming shipments and ensured that all packages were accurately scanned and sorted for timely delivery to their destinations. Moved products and packages to designated locations quickly and efficiently including the assembly, wrapping, transporting, and sorting of pallets. Adhered to internal procedural standards and safety guidelines. Utilised technology like scanners, computers, and handheld printers to maximise productivity and improve efficiency. Operated machinery, carts, hand trucks and dollies to move high quantities of merchandise. Organised packages for delivery and processing of returns; addressed hazards to maintain a safe working space.
Warehouse Operative at Vision Xpress Retail Tech Centre and Marks & Spencer Distribution Centre
October 1, 2020 - July 1, 2021
Scanned and inspected merchandise to ensure quality standards. Executed tasks to meet KPIs and assisted other departments as required. Generated improvement strategies to increase productivity and efficiency. Collaborated with team members to load/unload shipments and prioritise tasks to meet tight deadlines.
Laboratory Scientist and Administrative Assistant at Marysol Specialist Hospital
January 1, 2016 - October 1, 2020
Streamlined laboratory procedures by managing an effective inventory system for supplies and equipment. Identified process improvement initiatives and contributed to an improved payment system for staff salaries. Introduced a FIFO reagent storing system, reducing waste by 29%. Generated quarterly discovery presentations to hospital management and proposed recommendations. Prepared samples for testing, conducted laboratory tests, analysed results and documented findings. Ensured compliance with laboratory policies, procedures and health & safety regulations.

Education

Web & Software Development Programme at ITonlinelearning Ltd. & Codecademy
January 1, 2022 - February 24, 2026
Master of Science (MSc.) in Applied Microbiology & Biotechnology (Merit) at University of Wolverhampton
January 11, 2030 - January 1, 2013
Bachelor of Science (BSc. Hons) Microbiology (2:2) at University of Benin
January 11, 2030 - January 1, 2006
Diploma in Applied Microbiology at University of Benin
January 11, 2030 - January 1, 2001

Qualifications

Add your qualifications or awards here.

Industry Experience

Healthcare, Life Sciences, Retail, Professional Services