Communications & Project Coordination Assistant - Intern at The Centre of Forensic Sciences

Created instructor guidelines and external user guides to improve navigation of the organization's online training platform; produced flowcharts mapping course stages and accessible transcripts for tutorial videos; assisted in creating/updating courses and quizzes on an e-learning platform; developed accessibility-focused training materials including an infographic on e-learning accessibility requirements.

Customer Service Representative at Exceptional Virtual Services with Arise (Intuit QuickBooks Online)

Increased customer satisfaction by 20% through timely resolution of complaints and effective troubleshooting; handled 200+ billing and service inquiries; provided product and promotional information to 500+ inquiries; referred unresolved issues to designated departments; reduced system downtime by 30% by resolving website and system errors.

Cashier at Brown's Shoe Company

Processed customer transactions using POS; packaged online orders; maintained accurate cash drawer; assisted customers with product selections; updated pricing and restocked display shelves.

Research Analyst (Volunteer) at Inclusivity Institute for Better Data

Conducted research for the Spatial Equity Impact Initiative using company databases; authored literature reviews on Economic Opportunities and the Digital Divide; developed a research proposal on equity, inclusivity, and representation in healthcare using data-driven methodologies.

Customer Service Representative at Exceptional Virtual Services with ARISE: Intuit QuickBooks Online

Increased customer satisfaction by 20% through timely resolution of complaints and effective troubleshooting. Handled 200+ billing and service inquiries, applying chargeback processes to resolve issues and enhance customer experience. Provided accurate product and promotional information to 500+ inquiries, supporting informed decision-making. Referred unresolved issues to designated departments with recommendations, accelerating resolution speed. Reduced system downtime by 30% by resolving website and system errors, improving overall user experience.

Cashier at Browns Shoe Company

Processed customer transactions using point-of-sale systems. Processed customer transactions and packaged online orders to ensure efficient service and customer satisfaction. Maintained accurate cash drawer throughout shifts to ensure financial integrity. Assisted customers with product selections and provided exceptional service. Updated pricing and restocked display shelves to enhance inventory accuracy and visual merchandising.