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Hi, I’m Bill Gahirwa, a Bachelor of Business Administration – Marketing graduate with a passion for customer experience, sales, and leadership. I’ve built experience across insurance, public transit, and telecommunications, mastering CRM systems, stakeholder engagement, and conflict resolution. I excel at handling high call volumes, exceeding targets, leading teams, and delivering solution-focused results in fast-paced settings. I’m eager to bring my energy and problem-solving mindset to a dynamic marketing or customer experience role.…Hi, I’m Bill Gahirwa, a Bachelor of Business Administration – Marketing graduate with a passion for customer experience, sales, and leadership. I’ve built experience across insurance, public transit, and telecommunications, mastering CRM systems, stakeholder engagement, and conflict resolution. I excel at handling high call volumes, exceeding targets, leading teams, and delivering solution-focused results in fast-paced settings. I’m eager to bring my energy and problem-solving mindset to a dynamic marketing or customer experience role.

Bill Gahirwa

Marketing Strategist, Growth Marketer, Marketing Analyst, +2

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Hi, I’m Bill Gahirwa, a Bachelor of Business Administration – Marketing graduate with a passion for customer experience, sales, and leadership. I’ve built experience across insurance, public transit, and telecommunications, mastering CRM systems, stakeholder engagement, and conflict resolution. I excel at handling high call volumes, exceeding targets, leading teams, and delivering solution-focused results in fast-paced settings. I’m eager to bring my energy and problem-solving mindset to a dynamic marketing or customer experience role.…Hi, I’m Bill Gahirwa, a Bachelor of Business Administration – Marketing graduate with a passion for customer experience, sales, and leadership. I’ve built experience across insurance, public transit, and telecommunications, mastering CRM systems, stakeholder engagement, and conflict resolution. I excel at handling high call volumes, exceeding targets, leading teams, and delivering solution-focused results in fast-paced settings. I’m eager to bring my energy and problem-solving mindset to a dynamic marketing or customer experience role.

Available to hire

Hi, I’m Bill Gahirwa, a Bachelor of Business Administration – Marketing graduate with a passion for customer experience, sales, and leadership. I’ve built experience across insurance, public transit, and telecommunications, mastering CRM systems, stakeholder engagement, and conflict resolution. I excel at handling high call volumes, exceeding targets, leading teams, and delivering solution-focused results in fast-paced settings. I’m eager to bring my energy and problem-solving mindset to a dynamic marketing or customer experience role.

Skills

HubSpot

Salesforce

CRM

Experience Level

HubSpot

Expert

Salesforce

Expert

CRM

Expert

Language

English

Fluent

Work Experience

Customer Service Representative at Old Republic Insurance Company of Canada

February 1, 2025 - Present

Manage 30+ claimant calls per day in a fast-paced environment, providing empathetic, solution-focused support; de-escalate complex and emotionally charged situations to achieve positive outcomes; maintain detailed CRM documentation; monitor claim status and next steps; perform proactive follow-ups to drive timely resolutions and high customer satisfaction; translate policy updates into clear explanations to help customers make informed decisions.

Customer Experience and Innovations at City of Hamilton – Hamilton Street Railway

May 1, 2023 - December 1, 2023

Led a team of four students on event days; maintained inventory and replenished supplies; collaborated with the manager to address needs and ensure smooth operations; conducted research and analysis to support strategies for building positive internal and external stakeholder relationships; managed 30+ customer complaints daily, documenting them in CRM and following up to ensure satisfaction; generated trend reports for management.

Sales Representative at Bell Canada

October 1, 2022 - February 1, 2023

Engaged customers with tailored communication; opened at least 20 conversations daily; provided connectivity solutions and memorable customer experiences; maximized sales through product knowledge, promotions, and rewards programs; processed payments with accuracy across multiple methods.

Business to Business Marketing Sales Representative at TNI The Network Inc

April 1, 2022 - July 1, 2022

Met with over 100 leads daily via in-person canvassing; exceeded weekly quotas by securing a minimum of 10 donors per week at $30+ for at least one year; managed a team of six representatives, fostering open communication and mutual support; guided, delegated tasks, and motivated the team to achieve collective success; proactively identified potential customers and converted prospects into engaged leads and loyal customers using diverse sales strategies.