Hi, I’m Juan Antonio Arroyo Hernández Ponce. I am a bilingual communications professional with over a decade of experience in translation, interpretation, customer service, and sales. I work fluently in Spanish and English, translating complex information accurately across diverse settings and helping people from different cultural and linguistic backgrounds communicate clearly. I’m seeking a role that leverages my linguistic expertise and strong interpersonal skills to support communication needs in socially impactful fields, particularly where bridging language gaps can make a meaningful difference for communities and organizations.

Juan Antonio Arroyo Hernández Ponce

Hi, I’m Juan Antonio Arroyo Hernández Ponce. I am a bilingual communications professional with over a decade of experience in translation, interpretation, customer service, and sales. I work fluently in Spanish and English, translating complex information accurately across diverse settings and helping people from different cultural and linguistic backgrounds communicate clearly. I’m seeking a role that leverages my linguistic expertise and strong interpersonal skills to support communication needs in socially impactful fields, particularly where bridging language gaps can make a meaningful difference for communities and organizations.

Available to hire

Hi, I’m Juan Antonio Arroyo Hernández Ponce. I am a bilingual communications professional with over a decade of experience in translation, interpretation, customer service, and sales. I work fluently in Spanish and English, translating complex information accurately across diverse settings and helping people from different cultural and linguistic backgrounds communicate clearly.

I’m seeking a role that leverages my linguistic expertise and strong interpersonal skills to support communication needs in socially impactful fields, particularly where bridging language gaps can make a meaningful difference for communities and organizations.

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Language

Spanish; Castilian
Fluent
English
Fluent

Work Experience

Co-Founder, Audio Engineer, Coordinator, and Teacher at Casa Fantasmes
January 1, 2011 - Present
Co-founded a community-based recording studio, coordinating bilingual workshops and music lessons; managed bilingual customer service and communication between English-speaking and Spanish-speaking clients regarding scheduling, services, and technical needs.
Performing Musician, Composer, Producer, and Audio Engineer at Self-Owned Business
March 1, 2003 - Present
Provided sound design and audio production for multiple projects; notable works include Fantasmes, Alegría Rampante, Los Manglers, Woebe Guns, Les Extrañes; notable collaborations with Buscabulla and Rick Moon; contributed to Smithsonian Institution and Whitney Museum projects.
Customer Service Agent at MAP Communications
January 1, 2022 - December 31, 2023
Provided customer support for diverse clients (medical offices, banks, private businesses), translating and interpreting inquiries between English and Spanish; maintained high customer satisfaction, averaging 15+ calls per hour.
Translator/Interpreter at Con Edison
January 1, 2017 - December 31, 2018
On-site interpretation for engineers, mechanics, and technicians during reconstruction of Puerto Rico's electrical power grid after Hurricanes Irma and María; translated documentation to ensure accurate understanding between parties.

Education

Bachelor’s Degree in Popular and Classical Music, Minor in Art History and Music Business at Inter American University of Puerto Rico, Metro Campus – Guaynabo, PR
August 1, 2005 - January 1, 2010

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Education, Professional Services, Healthcare