Panagiota Zerva

Available to hire

Experience Level

Expert
Intermediate

Language

English
Fluent
French
Fluent
Greek, Modern
Fluent
Swedish
Advanced
Japanese
Beginner

Work Experience

Outbound Sales Specialist at Public Power Corporation [DEI], S.A., GR
January 1, 2025 - Present
Full-time remote role in Sales and Contract department handling Electricity & Natural Gas for Home & Business; responsible for building client relationships and contract management in Greek and English.
Outbound Executive at Booking.com, via TTEC, GR
April 1, 2024 - August 1, 2024
B2B location verification with French-speaking partners; CRM usage; fraud prevention and detection; research; languages English & French.
Journalist (Intern) at OT.GR, ALTER EGO MASS MEDIA S.A., GR
March 1, 2024 - April 1, 2024
Article writing for the Greek edition; Financial News; research; non-fiction writing; technical translation; English & Greek.
Account Manager for Amazon Business at Webhelp, GR
January 1, 2023 - April 1, 2023
B2B sales with UK-based companies; CRM; Salesforce; research; English.
Product Manager - Customer Service at Outlookint
November 1, 2022 - January 1, 2023
B2B sales with companies worldwide; CRM; customer service; sales; product and service management.
Customer Service Ambassador for Airbnb at Webhelp, GR
March 1, 2022 - April 1, 2022
B2C sales; CRM; customer service; foreign languages; French.
Customer Service for ZENI Θ at ZENI Θ
September 1, 2020 - December 1, 2020
Online sales and customer service; B2C sales; CRM; languages.
Team Administrative Assistant at Ernst & Young, Luxembourg
August 1, 2019 - October 1, 2019
Administrative support; MS Office; travel arrangements; confidentiality; discretion; English & French.
Intern Translator at Lingua Universale, GR
May 1, 2014 - July 1, 2014
Technical translation; methodical; discretion; time efficiency; proofreading.

Education

Diploma in Journalism, New Media Studies at Stamatis Malelis
January 1, 2023 - December 31, 2023
Master’s Programme, Conference Interpreting at University of Strasbourg / Scientific College of Greece
January 1, 2021 - December 31, 2021
Master’s Programme, African Studies at Dalarna University, Sweden
January 1, 2018 - December 31, 2018
Master’s Programme, E-Government at Stockholm University
January 1, 2016 - December 31, 2016
Bachelor’s degree, French Studies at National & Kapodistrian University of Athens
January 1, 2014 - December 31, 2014
Undergraduate courses, Japanese Studies at University of Sheffield
January 1, 2000 - December 31, 2000
Undergraduate courses, Japanese Studies with Management at Durham University
January 1, 1998 - December 31, 1998
Drama Studies at Drama School of Kostas Kazakos
January 1, 1997 - December 31, 1997
Biochemistry, Health Sciences at King's College London
January 1, 1996 - December 31, 1996
Biochemistry, Health Sciences at University of Newcastle-upon-Tyne
January 1, 1995 - December 31, 1995
A-Levels at Newcastle College, UK
January 1, 1994 - December 31, 1994

Qualifications

CCU Certificate
January 1, 2020 - February 26, 2026
Accountancy for non-accountants
January 1, 2019 - February 26, 2026
Basic First Aid
January 1, 2015 - February 26, 2026
Professional Communication
January 1, 2015 - February 26, 2026
Cultural Diplomacy
January 1, 2015 - February 26, 2026

Industry Experience

Energy & Utilities, Media & Entertainment, Professional Services, Travel & Hospitality, Software & Internet

Experience Level

Expert
Intermediate