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I am an analytical and structured employee with experience in transaction auditing and customer service. I have a strong interest in online marketing and digital topics, which drives my passion for utilizing digital systems effectively in my work. I strive to continuously improve and adapt in the ever-evolving digital landscape, ensuring the best outcomes for customers and the organization.…

Haniyeh Torabi

AI Strategy Consultant, Copywriter, SEO Expert, +7

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I am an analytical and structured employee with experience in transaction auditing and customer service. I have a strong interest in online marketing and digital topics, which drives my passion for utilizing digital systems effectively in my work. I strive to continuously improve and adapt in the ever-evolving digital landscape, ensuring the best outcomes for customers and the organization.…

Available to hire

I am an analytical and structured employee with experience in transaction auditing and customer service. I have a strong interest in online marketing and digital topics, which drives my passion for utilizing digital systems effectively in my work. I strive to continuously improve and adapt in the ever-evolving digital landscape, ensuring the best outcomes for customers and the organization.

Work Experience

Fraud Analystin at TSYS

May 1, 2023 - November 30, 2024

Handled written and phone inquiries from national and international customers, performed structured case reviews, analyzed customer accounts and transaction data to identify suspicious activities, utilized internal systems for documentation and case processing, managed disputes and attorney correspondence.

Community Associate at IWG Deutschland GmbH

August 1, 2022 - April 30, 2023

Supported the organization and execution of customer and location events, coordinated internal processes, assisted in budgeting and cost control, aided in onboarding new customers and managed schedules, handled billing and administrative tasks.

Praktikant im Bereich Versicherungsberatung und Vertrieb - Projektmanagement at Ergo Beratung und Vertrieb AG

February 1, 2022 - January 31, 2023

Actively participated in inventory management and daily office organization, independently supported the evaluation of customer data, provided written, phone, and face-to-face customer consultations, contributed to trade shows and marketing actions.

Angestellte in der Gastronomie at San Marino

March 1, 2019 - July 31, 2022

Responsible for providing service, guest care, and order taking, assisted in planning staff schedules, and represented restaurant management in daily operations while ensuring compliance with hygiene and quality standards.