MONA MONICA PINTO
I am Mona Monica Pinto, a results-driven project management and international trade professional based in Lisbon, Portugal.
About
I am Mona Monica Pinto, a results-driven project management and international trade professional based in Lisbon, Portugal. With over 21 years of experience, I have led global sales, client servicing, and cross-border procurement for established organizations across Asia, Africa and Europe. I am PMP-certified, fluent in English and Hindi, with working Spanish and Portuguese, and I enjoy turning challenges into opportunities through data-driven insights and cross-cultural collaboration.
In my recent role as Deputy Head of Global Sales at Crimson Interactive, I led Japan’s market share, boosted conversion from 54% to 74%, and built real-time BI dashboards to monitor customer trends. I also optimized customer service, reducing attrition from 50% to 10% and increasing customer spend by 23%, while coordinating remote teams across India, Japan, and beyond. I am passionate about mentoring teams, negotiating win-win contracts, and driving profitable growth in dynamic markets.
- 27 years' experience
- Joined February 2026
Languages
- EnglishFluent
- HindiAdvanced
- Spanish; CastilianIntermediate
- PortugueseBeginner
Industry experience
- Professional Services
- Wholesale & Distribution
- Manufacturing
- Education
- Travel & Hospitality
- Transportation & Logistics
Work experience· 5 roles
Led global sales and client servicing for US & Europe; Head of Client Servicing & Sales for Japan (Crimson's largest market). Drove B2C and B2B conversions, growing target from 54% to 74%. Built BI analytics (Qlik Sense) for real-time customer trend insights over six months; mitigated churn and increased customer spend/return rate by 23%. Managed India-based native staff, reducing attrition from 50% to 10% through culture, training, and upskilling; trained and managed a Japanese expat manager; supported remote-work operations during COVID across India and Japan with successful KRAs.
Gained PMP certification and Spanish B1 Level; contributed to project management initiatives and cross-functional collaboration.
Co-developed a private business representing overseas buyers in India for companies across Asia and the EMEA region. Expanded markets internationally; interpreted client requirements to supplier, bridged gaps, negotiated contracts and procurement costs, and understood product development lifecycle including study of specifications, requirements gathering, and customization. Conceptualized sourcing strategies, worked within budgets, developed vendors, and performed analytical assessments.
Certifications and awards
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