I am a customer service and administration professional with apprenticeship experience, eager to apply these skills in a new field. Since joining Brown & Brown as a Claims Handler, I have gained authority to approve claims up to £25K, trained colleagues, and contributed to a team that won Claims Team of the Year. I am committed to continuous learning and aim to grow my capabilities every few months. Outside work, I enjoy performing arts and social media, and I look forward to leveraging my communication and teamwork skills in new sectors. I am also keen on volunteering, having pursued opportunities with the Little Edi Foundation to Moldova, which would be a humbling and rewarding experience.

user1528306

I am a customer service and administration professional with apprenticeship experience, eager to apply these skills in a new field. Since joining Brown & Brown as a Claims Handler, I have gained authority to approve claims up to £25K, trained colleagues, and contributed to a team that won Claims Team of the Year. I am committed to continuous learning and aim to grow my capabilities every few months. Outside work, I enjoy performing arts and social media, and I look forward to leveraging my communication and teamwork skills in new sectors. I am also keen on volunteering, having pursued opportunities with the Little Edi Foundation to Moldova, which would be a humbling and rewarding experience.

Available to hire

I am a customer service and administration professional with apprenticeship experience, eager to apply these skills in a new field. Since joining Brown & Brown as a Claims Handler, I have gained authority to approve claims up to £25K, trained colleagues, and contributed to a team that won Claims Team of the Year. I am committed to continuous learning and aim to grow my capabilities every few months.

Outside work, I enjoy performing arts and social media, and I look forward to leveraging my communication and teamwork skills in new sectors. I am also keen on volunteering, having pursued opportunities with the Little Edi Foundation to Moldova, which would be a humbling and rewarding experience.

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Language

English
Fluent

Work Experience

Claims Handler at Brown & Brown
January 1, 2023 - Present
Joined as a claims handler in a re-branded Brown & Brown operation; traveled to Ireland to train a new colleague and set up new claims processes; managed email mailbox; gained authority to approve claims up to £25K; contributed to the Claims Team of the Year award and ongoing professional growth.
Claims Assistant Apprentice at Lucas Claims Solutions
September 1, 2020 - December 1, 2022
Apprenticeship in claims handling; supported processing of insurance claims and learned company procedures; gained foundational knowledge in claims administration.
Crew Member at McDonald's
March 1, 2019 - August 1, 2020
Involved in till operations, food production, serving, and maintaining a clean environment. Learned customer service, problem solving, multitasking, and teamwork in a structured, high-pressure setting.
Christmas Temp at Debenhams
October 1, 2018 - January 5, 2019
Gained experience on tills, stock handling, fitting rooms, and assisting customers with purchases. Maintained shop floor organization and handled vouchers, credit notes, and refunds.
Office Assistant at C & A Building Plastic
June 1, 2018 - July 1, 2018
General office duties including filing, answering the phone, and message passing; provided ad-hoc staff support; assisted in capturing photos and creating narrative for the company's website.

Education

Level 2 Apprenticeship in Customer Service at South Essex College
January 1, 2018 - January 1, 2020
Level 3 BTEC in Broadcasting and Media (Merit) at Woodlands School, Basildon
January 1, 2013 - January 1, 2018

Qualifications

NQF Level 2 Certificate for IT User Skills
January 11, 2030 - February 27, 2026
BNQF Level 2 Certificate in Financial Education A
January 11, 2030 - February 27, 2026
Level 2 Apprenticeship in Customer Service
January 1, 2018 - January 1, 2020
Level 3 BTEC in Broadcasting and Media (Merit)
January 1, 2013 - January 1, 2018
NQF Level 2 Certificate for IT User Skills
January 11, 2030 - February 27, 2026
BNQF Level 2 Certificate in Financial Education A
January 11, 2030 - February 27, 2026

Industry Experience

Financial Services, Retail, Education, Professional Services, Media & Entertainment, Other