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Hi, I’m Walid Bensaad, an IT professional with over 15 years of experience helping organizations diagnose, troubleshoot, and resolve hardware, software, and network issues. I’m passionate about turning complex tech problems into clear, actionable steps and delivering reliable support that keeps people productive and confident with their technology. Throughout my career I’ve worked as both a freelancer and in leadership roles, from system administration in education to IT management in travel and services. I value practical, user-friendly solutions, continuous learning, and strong collaboration with teammates and clients alike.…Hi, I’m Walid Bensaad, an IT professional with over 15 years of experience helping organizations diagnose, troubleshoot, and resolve hardware, software, and network issues. I’m passionate about turning complex tech problems into clear, actionable steps and delivering reliable support that keeps people productive and confident with their technology. Throughout my career I’ve worked as both a freelancer and in leadership roles, from system administration in education to IT management in travel and services. I value practical, user-friendly solutions, continuous learning, and strong collaboration with teammates and clients alike.

Walid Bensaad

Web Developer, Programmer, Developer, +2

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Hi, I’m Walid Bensaad, an IT professional with over 15 years of experience helping organizations diagnose, troubleshoot, and resolve hardware, software, and network issues. I’m passionate about turning complex tech problems into clear, actionable steps and delivering reliable support that keeps people productive and confident with their technology. Throughout my career I’ve worked as both a freelancer and in leadership roles, from system administration in education to IT management in travel and services. I value practical, user-friendly solutions, continuous learning, and strong collaboration with teammates and clients alike.…Hi, I’m Walid Bensaad, an IT professional with over 15 years of experience helping organizations diagnose, troubleshoot, and resolve hardware, software, and network issues. I’m passionate about turning complex tech problems into clear, actionable steps and delivering reliable support that keeps people productive and confident with their technology. Throughout my career I’ve worked as both a freelancer and in leadership roles, from system administration in education to IT management in travel and services. I value practical, user-friendly solutions, continuous learning, and strong collaboration with teammates and clients alike.

Available to hire

Hi, I’m Walid Bensaad, an IT professional with over 15 years of experience helping organizations diagnose, troubleshoot, and resolve hardware, software, and network issues. I’m passionate about turning complex tech problems into clear, actionable steps and delivering reliable support that keeps people productive and confident with their technology.

Throughout my career I’ve worked as both a freelancer and in leadership roles, from system administration in education to IT management in travel and services. I value practical, user-friendly solutions, continuous learning, and strong collaboration with teammates and clients alike.

Skills

Python

Experience Level

Python

Intermediate

Work Experience

Freelance Information Technology Technical Support at Freelance

September 1, 2024 - Present

Provided freelance IT technical support, analyzing hardware and software issues, troubleshooting network problems, and assisting users remotely. Documented support inquiries and resolutions and referred complex requests to appropriate IT professionals.

Information Technology Support Specialist at Freelance (Self employed)

March 1, 2020 - Present

Self-employed IT Support Specialist delivering remote and on-site maintenance, diagnostics, and upgrades for clients; documented inquiries and resolutions; assisted with installations and upgrades.

Information Technology Support Specialist at SARL FLECOMAT

July 1, 2023 - September 1, 2024

Provided IT support, troubleshooting, maintenance, and user assistance; collaborated with team to resolve hardware and software issues; maintained documentation of resolutions.

IT Manager at TELL VOYAGES

September 1, 2018 - February 1, 2020

Managed IT operations for a travel agency, overseeing system administration, user support, and infrastructure improvements to ensure reliable technology for staff and customers.

Information Technology System Administrator at CROWN SCHOOL SETIF

January 1, 2016 - July 1, 2018

Administered school IT infrastructure, provided user support, performed system maintenance, and supported educational technologies.

Network Support Specialist at I Travel Algerie

September 1, 2013 - March 1, 2015

Supported network and IT operations in a travel agency, assisted with network troubleshooting, user support, and IT procurement.

Information Technology Support Technician at GHARKILAB

October 1, 2010 - June 1, 2013

Provided technical support and maintenance for IT systems and users; troubleshooted hardware, software, and network issues; documented resolutions.

Education

Senior Technician Diploma in Computer and Information Sciences and Support Services at INSFP - Institut National Spécialisé de Formation Professionnelle

April 1, 2008 - September 1, 2010

Travel Agent Certificate, Tourism and Travel Services Management at CROWN SCHOOL

January 1, 2015 - January 1, 2015

Modern Computer Programming Certificate, Computer Science at WORK School

January 1, 2005 - January 1, 2005

High School Diploma, Natural Sciences at Ahmad Guessoum high school

September 1, 2000 - June 1, 2003