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I am Tracey N. Flax, a Digital Learning and Multilingual Governance specialist with over 20 years' experience across healthcare, higher education, and international organisations. I combine deep technical platform expertise with clinical-grade QA governance and multilingual localisation capability to design inclusive, scalable learning ecosystems that meet regulatory standards. I excel in environments where compliance, scale, and cultural complexity must be managed together, translating learning design into real-world outcomes. Recently, I designed the first inclusive multilingual online diabetes management course for 5,000 Muslim patients and built the QA and governance infrastructure that now underpins a 26,000-user healthcare learning ecosystem.…I am Tracey N. Flax, a Digital Learning and Multilingual Governance specialist with over 20 years' experience across healthcare, higher education, and international organisations. I combine deep technical platform expertise with clinical-grade QA governance and multilingual localisation capability to design inclusive, scalable learning ecosystems that meet regulatory standards. I excel in environments where compliance, scale, and cultural complexity must be managed together, translating learning design into real-world outcomes. Recently, I designed the first inclusive multilingual online diabetes management course for 5,000 Muslim patients and built the QA and governance infrastructure that now underpins a 26,000-user healthcare learning ecosystem.

Tracey N. Flax

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I am Tracey N. Flax, a Digital Learning and Multilingual Governance specialist with over 20 years' experience across healthcare, higher education, and international organisations. I combine deep technical platform expertise with clinical-grade QA governance and multilingual localisation capability to design inclusive, scalable learning ecosystems that meet regulatory standards. I excel in environments where compliance, scale, and cultural complexity must be managed together, translating learning design into real-world outcomes. Recently, I designed the first inclusive multilingual online diabetes management course for 5,000 Muslim patients and built the QA and governance infrastructure that now underpins a 26,000-user healthcare learning ecosystem.…I am Tracey N. Flax, a Digital Learning and Multilingual Governance specialist with over 20 years' experience across healthcare, higher education, and international organisations. I combine deep technical platform expertise with clinical-grade QA governance and multilingual localisation capability to design inclusive, scalable learning ecosystems that meet regulatory standards. I excel in environments where compliance, scale, and cultural complexity must be managed together, translating learning design into real-world outcomes. Recently, I designed the first inclusive multilingual online diabetes management course for 5,000 Muslim patients and built the QA and governance infrastructure that now underpins a 26,000-user healthcare learning ecosystem.

Available to hire

I am Tracey N. Flax, a Digital Learning and Multilingual Governance specialist with over 20 years’ experience across healthcare, higher education, and international organisations. I combine deep technical platform expertise with clinical-grade QA governance and multilingual localisation capability to design inclusive, scalable learning ecosystems that meet regulatory standards.

I excel in environments where compliance, scale, and cultural complexity must be managed together, translating learning design into real-world outcomes. Recently, I designed the first inclusive multilingual online diabetes management course for 5,000 Muslim patients and built the QA and governance infrastructure that now underpins a 26,000-user healthcare learning ecosystem.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Arabic

Advanced

Malay

Advanced

Work Experience

Senior Learning Designer at MyWay Digital Health

January 1, 2022 - Present

UK Lead digital learning governance, multilingual strategy, and platform architecture within a regulated healthcare education ecosystem. Designed the organisation's first inclusive multi-language online diabetes management course in collaboration with 20 healthcare professionals — reaching 5,000 Muslim patients globally and designed to support learning during Ramadan. Redesigned 30+ courses using a user-centred, iterative design approach, achieving a 76% completion rate against a ~60% industry benchmark. Launched 5 MOOCs reaching a global audience of 15,000 learners, prioritising multi-modal, accessible learning experiences. Increased user satisfaction by 50% and reduced support requests by 20% across a 26,000-user LearnDash LMS through platform upgrades, change initiatives, and comprehensive end-user training. Implemented a comprehensive QA governance framework for medical content — embedding clinical SME review cycles, WCAG 2.1 standards, multilingual quality controls, and audit-

Consultant, Adjunct Lecturer & Former Faculty at H. Lavity Stoutt Community College

January 1, 2007 - December 31, 2013

British Virgin Islands – Devised strategic plans and policies to enhance digital education quality, resulting in a 25% improvement in student engagement and satisfaction by aligning course objectives, assessments, and learning activities with institutional and accreditation standards. Reduced course dropout rates by 15% by developing a comprehensive eLearning course evaluation system. Co-developed course syllabi, learning objectives, and assessment frameworks aligned with institutional and accreditation standards. Spearheaded Moodle LMS training for 20 first-time users, delivering hands-on workshops and achieving a 100% onboarding success rate.

Senior Learning Designer at The Sales Collective

April 1, 2024 - August 31, 2024

Remote (US) senior learning designer brought in to deliver a backlog of sales enablement eLearning for a US-based outsourced sales organisation. Delivered 30 end-to-end courses within a 5-month contract, owning the full design cycle from content wireframes to final course content, with SME liaison and no reliance on authoring software. Worked across US time zones in a fast-paced, remote environment.

Senior Learning Designer at Aula Education

January 1, 2020 - December 31, 2021

Directed a team of 15 senior learning designers to convert 1,500 university modules to online delivery within 3 months, across 4 UK universities. Achieved a 20% increase in module completion rates within six months through scaffolding, optimized synchronous/asynchronous balance, and enhanced learner engagement design. Provided one-to-one digital literacy coaching to 30+ university lecturers to effectively incorporate technology into teaching practice and justify evidence-based design decisions.

Doctoral Study Leave (EdD Candidate) at University of Leeds

January 1, 2015 - January 1, 2019

Full-time doctoral study towards the EdD in Digital Education, focusing on innovative practices in digital learning governance and multilingual education.

Consultant, Adjunct Lecturer & Former Faculty at H. Lavity Stoutt Community College

January 1, 2021 - Present

British Virgin Islands – Since 2021, continued engagement as consultant, adjunct lecturer and former faculty, guiding digital learning strategy and the transition of courses to hybrid/online formats. In 2024, participated in eLearning quality assurance site assessments as part of a college review team, evaluating course designs against the Quality Matters framework and delivering recommendations to improve alignment and learner outcomes.