Naw Muu Kho Htoo Yo

Customer Care Expert at Select Portfolio Servicing

Reviewed regulated financial cases, applied policy standards consistently, and supported customers with mortgage-related inquiries.

Online Customer Service – Degree Planner Team at BYU Pathway Worldwide

Evaluated academic records, maintained degree plans, and collaborated cross-functionally to ensure graduation compliance.

Online Customer Service – General Support Team at BYU Pathway Worldwide

Managed high-volume chats and tickets while delivering accurate, guideline-based responses.

Customer Service at Ensign College Admissions Office

Processed transcripts and test scores and curated chatbot FAQ content.

Taught Burmese language fundamentals to non-native speakers using structured lessons and culturally adaptive instruction.