Saba Koberidze

Handle priority partner escalations, including technical and service-related issues, ensuring timely resolution and maintaining high customer satisfaction.

Coordinated communication between journalists, production teams, and technical staff to ensure smooth broadcast operations. Managed logistics and scheduling for live reporting across multiple locations. Organized in-field streaming logistics for reporters with real-time coordination with technical producers. Collaborated with external partners to arrange broadcast frequencies and technical support. Supported real-time problem solving during live broadcasts and ensured operational continuity. Resolved complex client escalations and service issues, ensuring timely resolution and high customer satisfaction. Maintained detailed documentation and CRM records using Zendesk, Salesforce, and internal tools. Collaborated with internal teams to resolve partner and customer issues efficiently. Prepared weekly performance and service reports based on operational data. Organized internal documentation and standardized workflow. Monitored data accuracy and CRM updates.

Designed and developed high-impact social media visuals and animated content for product launches and community events in the crypto space.