Hello! I'm Vanessa, a proactive virtual assistant and operations specialist who loves turning chaos into clarity. I thrive in tech-enabled environments, coordinating cross-functional teams and turning data into actionable insights. My strengths include CRM management, workflow automation, and clear, friendly communication that keeps projects on track. I come from a tourism and tech background, with experience optimizing processes in travel booking, crypto operations, and AI-assisted workflows. I enjoy collaborating with teammates to deliver measurable outcomes and delightful experiences for clients and stakeholders.

Vanessa Rojas

Hello! I'm Vanessa, a proactive virtual assistant and operations specialist who loves turning chaos into clarity. I thrive in tech-enabled environments, coordinating cross-functional teams and turning data into actionable insights. My strengths include CRM management, workflow automation, and clear, friendly communication that keeps projects on track. I come from a tourism and tech background, with experience optimizing processes in travel booking, crypto operations, and AI-assisted workflows. I enjoy collaborating with teammates to deliver measurable outcomes and delightful experiences for clients and stakeholders.

Available to hire

Hello! I’m Vanessa, a proactive virtual assistant and operations specialist who loves turning chaos into clarity. I thrive in tech-enabled environments, coordinating cross-functional teams and turning data into actionable insights. My strengths include CRM management, workflow automation, and clear, friendly communication that keeps projects on track.
I come from a tourism and tech background, with experience optimizing processes in travel booking, crypto operations, and AI-assisted workflows. I enjoy collaborating with teammates to deliver measurable outcomes and delightful experiences for clients and stakeholders.

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Experience Level

Intermediate

Language

Spanish; Castilian
Fluent
English
Advanced

Work Experience

Virtual Assistant at IBC Group
May 1, 2023 - Present
Facilitated cross-department collaboration through meeting coordination and clear communication. Delivered hands-on training to improve task skills in tools and systems. Supported executive decision-making with actionable insights. Managed CRM platforms: HubSpot, Airtable. Handled Tier 1 crypto platform operations. Created sales proposals and supported BD activities. Applied AI tools to improve workflow.
Reservation Agent at Gesturca Viajes Turismo
May 1, 2023 - July 1, 2023
Managed travel reservations and client itineraries with precision. Ensured customer satisfaction using travel booking systems.
Sales Analyst at Digizone
June 1, 2019 - January 31, 2020
Compiled and analyzed sales data for business insights. Created detailed reports to support decision-making.

Education

Higher Technician in Tourism at Readic Institute of Technology
January 1, 2021 - December 31, 2023
Administrative Assistant at Centro Educativo Logros - INCES
January 1, 2014 - December 31, 2015

Qualifications

English Language Certification (CEVAZ) C1 Advanced
January 11, 2030 - March 2, 2026

Industry Experience

Software & Internet, Travel & Hospitality, Professional Services, Media & Entertainment