I am a dynamic social content creator with strong AI and digital marketing competencies. Skilled in B2C and B2B relationship management, e-commerce sales, and multilingual customer service. Recently certified in AI Basics, AI for Marketing, and EU-standard Digital Competences.…

Ekaterina Marinova

I am a dynamic social content creator with strong AI and digital marketing competencies. Skilled in B2C and B2B relationship management, e-commerce sales, and multilingual customer service. Recently certified in AI Basics, AI for Marketing, and EU-standard Digital Competences.…

Available to hire

I am a dynamic social content creator with strong AI and digital marketing competencies. Skilled in B2C and B2B relationship management, e-commerce sales, and multilingual customer service. Recently certified in AI Basics, AI for Marketing, and EU-standard Digital Competences.

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Skills

Experience Level

Language

Bulgarian
Fluent
English
Fluent
Spanish; Castilian
Fluent
German
Advanced

Work Experience

Resolutions 1 Voice & Email Agent with Spanish & English at TELUS INTERNATIONAL (CALL POINT EUROPE), Sofia, Bulgaria
April 1, 2022 - Present
Inbound and outbound calls in English and Spanish to US/Spanish-speaking clients; troubleshoot technical issues with user accounts; provide final resolutions including refunds, reimbursements, and coupons based on client workflows; register client cases; escalate complex cases to internal departments; live chat support; participate in weekly product trainings and coaching sessions.
General Manager - Remote at NutraMission, Wilmington, Delaware, USA
January 1, 2021 - Present
Creation of brand design basics; development of website banners and product marketing banners; product visual design (labels and banners); management of NutraMission social media accounts; product uploads; logistics liaison with manufacturers and suppliers; online sales and order management; customer support; coordinating with external CPA for accounting and payments; management of subcontracted professionals (SEO, website maintenance, marketing).
Logistics & Project Management / Interior Design at CUBICLES INC., New York City, USA
June 1, 2016 - August 31, 2020
Remote logistics planning and tracking; management of purchase orders and ETAs; supervision of trainees; preparation of labor quotes and work orders for installers; project space planning and coordination with installers, clients and suppliers; preparation of purchase orders and quotes; invoicing and vendor/client invoice approvals; 2D/3D furniture layouts and estimates; online sales support, order fulfillment, and post-delivery issue resolution; coordination with subcontractors for SEO, website maintenance, marketing.
Architect - Part-time at ABI PROJECTS, Ruse, Bulgaria
June 1, 2016 - October 31, 2016
Preliminary architectural designs; technical (Shop) drawings for residential buildings; reconstructions & rehabilitations; project specifications; project submissions to municipalities and other entities.
Freelance Property Listing Agent at Discount Property Center, Costa del Sol, Spain
August 1, 2015 - March 1, 2016
Locating and listing new residential/commercial properties; price negotiation with vendors; uploading listings in databases; preparing energy certificates; measurements and architectural plans; marketing collateral distribution; listing agreements; photography coordination; property documentation management.
Property Listing Agent at RE/MAX Universal Marbella, Marbella, Spain
April 1, 2015 - August 1, 2015
Locating and listing properties, negotiations, uploading listings in Habitania/Resales online databases; energy certificates; architectural measurements; marketing collateral; vendor liaison; lead follow-up; collaboration agreements with other agencies.
Architect and Telemarketer – Foreign Markets Expansion at INMOA RED DE AGENTES S. L., Puerto Banus, Marbella, Spain
October 1, 2014 - October 31, 2014
Telemarketing campaigns targeting international real estate markets; interior design quotations for refurbishments; energy certificates; sales boards; measurements; surveys.
Associated Estate Agent at GRUPO INMOBILIARIO BEST HOUSE, Puerto Banus, Marbella, Spain
March 1, 2015 - August 1, 2015
Property surveys; vendor and buyer registrations; property listings; energy certificates; measurement and architectural plan preparation; marketing materials; vendor relationship management; viewings; and collaboration with collaboration partners.
Architect & Telemarketing / Interior Design at INMOA RED DE AGENTES S. L. / Puerto Banus, Marbella, Spain
October 1, 2014 - November 1, 2014
Interior design quotations; energy certificates; property measurements; interior boards; surveys; international marketing support.
Store Manager at HOGARIA CASA CON TODO, Marbella, Spain
March 1, 2013 - October 1, 2013
Human Resources management; daily supplier payments and orders; store upkeep; multi-language customer service; financial reporting; cash handling.
Store Manager at HOGARIA CASA CON TODO, Calpe, Spain
August 1, 2012 - March 1, 2013
HR management; payables/receivables; customer service in multiple languages; daily financial reporting; cash handling; liaising with suppliers.
Store Manager at HOGARIA CASA CON TODO, Marbella, Spain
March 1, 2012 - October 1, 2012
HR responsibilities; supplier payments; store maintenance; multi-language customer service; daily/monthly financial reporting; cash handling.
Project Manager at CONTRACT INTERIORS Córdoba, Spain
May 1, 2011 - October 1, 2011
Interior/project management for commercial interiors; coordination with architects and suppliers; CAD shop drawings; economic control; on-site supervision; budgeting and invoicing.
Freelance Architect at Jeffrey Charles Tidd (private client), Rehoboth Beach, Delaware, USA
February 1, 2011 - May 1, 2011
Residential design: architectural research, concept drawings, technical drawings; finishes selections; client liaison.
Freelance Architect at Isabel Arias (Private client), Valencia, Spain
January 1, 2010 - May 1, 2010
Apartment in Valencia: site measurements, architectural plans, drawings.
Store Administrator / Architect (early career) at Establiments Miró, Torrevieja, Spain
March 1, 2010 - April 1, 2010
Store administration; post-sales service; invoicing; supplier orders; stock management; price updates; cash handling.
CAD Technician at Moonlight Architecture, Lewes, Delaware, USA
October 1, 2004 - February 1, 2005
CAD design; site measuring; part-time secretarial duties; architectural reconstruction of residential buildings.
CAD Technician at Zlati Dinev Design Studio (outsourcing for Outerbridge Morgan Architecture), Rocky Hill, USA
January 1, 2004 - May 1, 2004
Technical phase architectural drawings of residential projects (US), architectural outsourcing.
Sales Consultant at SIPER, Bulgaria
September 1, 2001 - September 1, 2002
Preparation of price quotations, quantity take-offs; direct sales; product marketing (gypsum wall board systems).
Online Sales & Brand Creative Manager at NutraMission, USA (remote from BG)
January 1, 2021 - Present
Managed company website design, content, branding, and customer support via phone and email. Involved in product development and logistics management.
Customer Support Resolutions Voice & E-mail Agent at Telus Digital Bulgaria, BG (remote BG)
January 1, 2022 - Present
Supported clients via Inbound and Outbound calls, resolving financial decisions, managing escalations, and providing training.

Education

Dipl. Architect, Master degree; Specialization in Interior design at University of Architecture, Civil Engineering and Geodesy (UACEG), Sofia
January 1, 1997 - December 31, 2005
Recognition of University degree of Master in Architecture in order to practice the profession in Spain at Ministerio de Educación, Madrid, Spain
January 1, 2010 - January 1, 2010
NUEVO VEN educational system certification at IBERICA, Sofia
January 1, 2008 - December 31, 2009
Membership in Chamber of Architects in Bulgaria (CAB) as a full design capacity architect at Chamber of Architects in Bulgaria (KAB)
August 1, 2009 - December 31, 2009
Professional recognition and qualifications related to Spanish practice at Ministry of Education (Spain) / Ministerio de Vivienda
July 1, 2010 - July 31, 2010
Digital AI for Marketing (online course) at Soft Uni
April 1, 2025 - May 1, 2025
Facebook & Instagram Marketing (online course) at IT Step Academy
January 1, 2025 - February 1, 2025
Digital AI (Artificial Intelligence) Basics (online course) at Soft Uni
January 1, 2025 - February 1, 2025
Master of Architecture at UACG
January 1, 1999 - January 1, 2005
Certificate of Base Digital Competences at Employment Agency Bulgaria
January 1, 2025 - March 2, 2026

Qualifications

Master in Architecture (Dipl. Architect), specialization in Interior Design
January 1, 1997 - December 31, 2005
Recognition of University Degree of Master in Architecture for practice in Spain
January 1, 2010 - January 1, 2010
Membership in Chamber of Architects in Bulgaria (CAB) as a full design capacity architect
August 1, 2009 - December 31, 2009
NUEVO VEN educational system certification (IBERICA Sofia)
January 1, 2008 - December 31, 2009
Digital Marketing & AI courses (Soft Uni, IT Step Academy)
January 1, 2025 - May 1, 2025
AI for Marketing
January 1, 2025 - March 2, 2026
Digital Competences
January 1, 2025 - March 2, 2026

Industry Experience

Real Estate & Construction, Professional Services, Manufacturing, Media & Entertainment, Education, Consumer Goods, Healthcare, Software & Internet, Retail

Skills

Experience Level