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I'm Vladan Krivokapic, a detail-oriented customer support professional with 3+ years of experience delivering fast, friendly help. I excel at clear communication, problem solving, and building trust with customers and colleagues. I'm looking to contribute my multi-faceted skills—multilingual IT support, hospitality experience, and a knack for turning challenges into solutions—to a forward-thinking team.…I'm Vladan Krivokapic, a detail-oriented customer support professional with 3+ years of experience delivering fast, friendly help. I excel at clear communication, problem solving, and building trust with customers and colleagues. I'm looking to contribute my multi-faceted skills—multilingual IT support, hospitality experience, and a knack for turning challenges into solutions—to a forward-thinking team.

Vladan Krivokapic

Web Designer, UI Designer, Product Designer, +2

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I'm Vladan Krivokapic, a detail-oriented customer support professional with 3+ years of experience delivering fast, friendly help. I excel at clear communication, problem solving, and building trust with customers and colleagues. I'm looking to contribute my multi-faceted skills—multilingual IT support, hospitality experience, and a knack for turning challenges into solutions—to a forward-thinking team.…I'm Vladan Krivokapic, a detail-oriented customer support professional with 3+ years of experience delivering fast, friendly help. I excel at clear communication, problem solving, and building trust with customers and colleagues. I'm looking to contribute my multi-faceted skills—multilingual IT support, hospitality experience, and a knack for turning challenges into solutions—to a forward-thinking team.

Available to hire

I’m Vladan Krivokapic, a detail-oriented customer support professional with 3+ years of experience delivering fast, friendly help. I excel at clear communication, problem solving, and building trust with customers and colleagues.
I’m looking to contribute my multi-faceted skills—multilingual IT support, hospitality experience, and a knack for turning challenges into solutions—to a forward-thinking team.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Italian

Advanced

German

Advanced

Russian

Intermediate

Work Experience

Receptionist at Plava Laguna d.d.

July 1, 2022 - August 1, 2025

IT support in 4 languages; customer support; check-ins/check-outs; reservation management; trained new staff on customer service protocols; resolved customer inquiries swiftly, achieving a 95% satisfaction rate; maintained a professional environment reinforcing brand image and trust; handled multi-line phone systems, improving call response time by 40%.