Skills
Experience Level
Expert
Intermediate
Language
Bulgarian
Fluent
English
Fluent
Spanish; Castilian
Intermediate
Work Experience
Customer Service Associate at Crypto.com
July 1, 2021 - January 1, 2024Supported customers by resolving basic and complex issues related to accounts, payments and product operations in a high-volume environment.
KYC Senior Analyst at Crypto.com
August 1, 2023 - PresentConduct enhanced due diligence, risk assessments, and investigations for high-risk and complex cases. Identify suspicious patterns, assess transactional behavior, and maintain compliance records. Support internal audits, regulatory reviews, and cross-functional escalations.
Compliance Assurance Specialist at Paysafe
May 1, 2019 - October 1, 2019Perform control tests across CDD, EDD, PEP & sanctions, Anti-Bribery and Corruption, FOS complaints, and financial crime controls such as AML, FCM, FCI, CTF. Act as a subject matter expert in Anti-Bribery & Corruption and Financial Ombudsman Service complaint control testing. Develop and enhance internal methodologies, procedures, and control frameworks.
Project Expert at Institute for Research and Reforms
August 1, 2023 - PresentCoordinate Erasmus+ KA152, KA153, KA220 projects; ensuring effective planning, documentation, reporting, and stakeholder communication. Manage logistics, travel planning, accommodation, and program schedules.
Education
Qualifications
Industry Experience
Financial Services, Software & Internet, Media & Entertainment, Professional Services, Other
Skills
Experience Level
Expert
Intermediate
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