Available to hire
Hello! I’m Russel, a versatile professional blending customer service experience with graphic design and travel industry know-how. I enjoy creating engaging content, designing branded materials, and helping clients plan memorable travel experiences.
I’m driven by curiosity, value teamwork, and am always eager to learn new skills. I thrive in dynamic environments, adapt quickly to changing needs, and I’m committed to delivering quality work while upselling value-added services when appropriate.
Skills
Experience Level
Intermediate
Language
English
Advanced
Work Experience
Sales Clerk at SM Hypermarket North Edsa
January 1, 2021 - PresentCustomer assistance and service; Handling customer inquiries and complaints; Store cleanliness and visual presentation; Product knowledge and recommendations.
Front Office Keeper at West Avenue Suites
January 1, 2018 - PresentRoom preparation & cleaning; Service equipment handling; Bed making; Reservation handling; Scheduling appointments.
Sales Clerk at SM Hypermarket North EDSA
January 1, 2018 - PresentCustomer assistance and service; handling customer inquiries and complaints; store cleanliness and visual presentation; product knowledge and recommendations
Sales Clerk at ISM Hyper Market North Edsa
January 1, 2021 - PresentCustomer assistance and service; Handling customer inquiries and complaints; Store cleanliness and visual presentation; Product knowledge and recommendations
Front Office & House Keeping at West Avenue Suites
January 1, 2018 - PresentRoom preparation and cleaning; Equipment handling; Bed making; Reservation handling; Scheduling appointments
Sales & Marketing (OJT) at Ifly Top Travel & Tours / Trip Ventures Inc.
January 1, 2025 - PresentSell travel packages, tours, flights, accommodation, and other travel services. Upsell travel insurance, upgrades, and other value-added services. Manage social media accounts and create engaging travel content. Design promotional materials such as flyers, email newsletters, and travel brochures. Itinerary planning.
Education
Bachelor of Science in Tourism Management at STI College Novaliches
June 11, 2018 - June 11, 2025Bachelor of Science in Tourism Management at STI College Novaliches
January 11, 2030 - January 1, 2025Qualifications
National Service Training Program Certificate (NSTP)
June 11, 2018 - June 14, 2019Amadeus Certificate
June 5, 2023 - March 18, 2024Elevating your Customer Relationship Game in Food & Beverage World
June 11, 2023 - June 12, 2023Customer Service Job Certification Multiple Choice (All)
August 4, 2025 - October 6, 2025Amadeus Certificate
January 1, 2023 - March 3, 2026Customer Service Certification (Multiple Choice)
January 1, 2025 - March 3, 2026Customer Service Job Certification (Multiple Choice)
January 1, 2025 - March 3, 2026Industry Experience
Travel & Hospitality, Professional Services, Retail, Media & Entertainment, Education
Skills
Experience Level
Intermediate
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