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I'm Kapricia Anderson, a licensed Property & Casualty Insurance Agent based in Las Vegas. I specialize in delivering regulatory-compliant, customer-focused insurance service across high-volume channels, helping clients understand coverage options, endorsements, and risk mitigation. With 5+ years in customer service, insurance operations, and team leadership, I navigate multiple CRM and insurance systems to resolve issues efficiently, educate policyholders, and support retention. I thrive in fast-paced environments and am committed to accuracy, continuous learning, and delivering value to both customers and employers.…I'm Kapricia Anderson, a licensed Property & Casualty Insurance Agent based in Las Vegas. I specialize in delivering regulatory-compliant, customer-focused insurance service across high-volume channels, helping clients understand coverage options, endorsements, and risk mitigation. With 5+ years in customer service, insurance operations, and team leadership, I navigate multiple CRM and insurance systems to resolve issues efficiently, educate policyholders, and support retention. I thrive in fast-paced environments and am committed to accuracy, continuous learning, and delivering value to both customers and employers.

Kapricia Anderson

Project Manager, Content Producer, Content Creator, +2

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I'm Kapricia Anderson, a licensed Property & Casualty Insurance Agent based in Las Vegas. I specialize in delivering regulatory-compliant, customer-focused insurance service across high-volume channels, helping clients understand coverage options, endorsements, and risk mitigation. With 5+ years in customer service, insurance operations, and team leadership, I navigate multiple CRM and insurance systems to resolve issues efficiently, educate policyholders, and support retention. I thrive in fast-paced environments and am committed to accuracy, continuous learning, and delivering value to both customers and employers.…I'm Kapricia Anderson, a licensed Property & Casualty Insurance Agent based in Las Vegas. I specialize in delivering regulatory-compliant, customer-focused insurance service across high-volume channels, helping clients understand coverage options, endorsements, and risk mitigation. With 5+ years in customer service, insurance operations, and team leadership, I navigate multiple CRM and insurance systems to resolve issues efficiently, educate policyholders, and support retention. I thrive in fast-paced environments and am committed to accuracy, continuous learning, and delivering value to both customers and employers.

Available to hire

I’m Kapricia Anderson, a licensed Property & Casualty Insurance Agent based in Las Vegas. I specialize in delivering regulatory-compliant, customer-focused insurance service across high-volume channels, helping clients understand coverage options, endorsements, and risk mitigation.

With 5+ years in customer service, insurance operations, and team leadership, I navigate multiple CRM and insurance systems to resolve issues efficiently, educate policyholders, and support retention. I thrive in fast-paced environments and am committed to accuracy, continuous learning, and delivering value to both customers and employers.

Skills

CRM

Experience Level

CRM

Expert

Work Experience

Licensed Insurance Agent (Property & Casualty) at Kin Insurance

August 1, 2025 - Present

Manage high-volume inbound and outbound calls regarding policy changes, billing, coverage explanations, and renewals. Assist customers across phone, email, chat, and text channels while maintaining service-level expectations. Navigate multiple insurance and CRM systems simultaneously to research policies and resolve issues efficiently. Ensure compliance with state insurance regulations and internal underwriting guidelines. Educate policyholders on coverage options, endorsements, and risk mitigation to support retention and satisfaction.

Insurance Agent at Foundever

November 1, 2023 - January 1, 2025

Conducted detailed policy reviews for 50+ members weekly, identifying discounts and coverage adjustments resulting in average savings of 10%. Managed high call volumes while delivering accurate policy guidance and professional customer service. Utilized CRM and ticketing systems to document interactions and reduce response times by 30%. Maintained 99% accuracy by referencing knowledge center articles and underwriting resources.

Content Moderator at Telus International

February 1, 2022 - November 1, 2023

Reviewed and approved digital content to ensure compliance with platform policies and quality standards. Collaborated with cross-functional teams to resolve escalations and improve moderation workflows. Recommended content improvements that increased quality metrics by 20% and user engagement by 25%.

Shift Manager at Vegas Rose LLC

August 1, 2018 - January 1, 2022

Trained and mentored 20+ employees, increasing productivity and service consistency. Supervised daily operations for a team of 15 while ensuring 100% compliance with company standards. Resolved 95% of escalated customer issues in high-pressure environments.