Product Support Specialist at Telus Digital

Analyzing, investigating and resolving advertiser queries. Troubleshooting and evaluating ad results. B2B support over chat, email and phone with quality assurance.

Risk Investigations Specialist at Amazon

Investigation Management: Led and conducted complex investigations to identify, analyze, and mitigate risks related to fraud, security, and operational incidents within Amazon's platform. Review and analyze transaction patterns, seller behavior, and system data to identify potential risk factors. Compliance & Policy Enforcement: Enforce Amazon's policies and guidelines by ensuring adherence to internal and external regulations, industry standards, and best practices. Participate in audits and internal reviews to ensure compliance with Amazon's risk management standards. Incident Investigation & Escalation: screening received from Tier II Riga, Latvia.

Graphic Designer (Freelance) at Self-Employed

Visual design for digital platforms including social media, websites, and print materials using Adobe Photoshop. Video editing with Adobe Premiere Pro. Collaborative campaigns with marketing and creative teams; client presentations and revisions to meet deadlines.