Available to hire
Hi, I’m Ling Fei Gan, also known as Tommy. I’m an insight-driven analytics professional with 5+ years across marketing campaign analysis and e-commerce revenue performance.\n\nI specialize in Google Analytics, A/B testing, BI reporting, and customer growth analytics, and I thrive on turning complex data into actionable business decisions.
Skills
Language
English
Advanced
Chinese
Fluent
Work Experience
Senior Data Analyst at Lenovo
June 1, 2022 - PresentDeveloped Power BI reports for Lenovo's travel & hotels business; built ETL SQL pipelines; delivered daily/weekly/monthly reports to support revenue insights and decision making.
Data Engineer at ANZ Bank (Chengdu)
October 1, 2020 - September 1, 2021Built ETL pipelines and Tableau/BI reports to track client portfolio performance, enabling insights on revenue and risk. Detected & resolved 60% of data anomalies in multi-feed data, reducing adjustment losses. Conducted partner segmentation and margin analysis to support pricing strategy and hotel revenue operations.
IT Help Desk at Neusoft (AstraZeneca)
July 1, 2020 - August 1, 2020Assisted to maintain hardware assets and asset approvals; provided IT support to end users.
Support Engineer at Meros Technology
December 1, 2019 - March 1, 2020Handled daily smart-home customer support and technical inquiries; contributed to issue resolution and customer satisfaction.
Support and Implementation at Birch Street Systems
September 1, 2019 - November 1, 2019Supported B2B clients in procurement processes; contributed to software support and implementation projects.
Online Learning Partner at VIPKid
April 1, 2019 - June 1, 2019Assisted ESL classes for students, supporting engagement and learning.
CX Team Contributor at Lenovo
January 1, 2024 - PresentLed insights and growth marketing campaigns; tracked marketing performance across NA & EMEA using Power BI; improved social media customer growth by 3% via Google Analytics; optimized features via A/B testing and Adobe Analytics; processed 100K+ rows per day via ETL SQL pipelines to ensure daily/weekly/monthly reporting; supported pricing strategy and hotel revenue operations.
Senior Data Analyst / BI Developer at NCSI
April 1, 2022 - June 30, 2022Developed Power BI reports for Singapore travel & hotels business; performed data analysis using SQL, Google Analytics, A/B Testing, and Adobe Analytics; contributed to data visualization and reporting pipelines; supported data-driven decision making.
IT Help Desk at Neusoft (AstraZeneca project)
July 1, 2020 - August 31, 2020Assisted to maintain hardware assets and approve asset applications; provided IT support for the AstraZeneca project in Chengdu.
Support Engineer at Chengdu Meross Technology
December 1, 2019 - March 31, 2020Handled daily small-home customer support across Amazon; provided product support and issue resolution.
Support & Implementation at Birch Street Systems
September 1, 2019 - November 30, 2019Supported B2B clients in procurement SaaS for Asian hotels; assisted implementation and client onboarding.
BI Developer at NCSIA
April 2, 2022 - June 2, 2022Developed Power BI reports for Singapore travel & hotels business; supported IT operations and asset management.
IT Help Desk at Neusoft (AsiaZeneca)
July 1, 2020 - August 31, 2020Assisted in maintaining hardware assets and approval of asset applications; provided IT support.
Support Engineer at Meross Technology
December 1, 2019 - March 31, 2020Handled daily customer support and implementation for Amazon-crossed Meross IoT products.
Procurement Support Specialist at Birch Street Systems
September 1, 2019 - November 30, 2019Supported B2B clients in procurement SaaS for Asian hotels; assisted in onboarding and deployment.
ESL Tutor / Education Assistant at VipKid
April 1, 2019 - June 30, 2019Assisted ESL classes for students and supported engagement in online learning.
Education
Bachelor's Degree in Electrical Information Engineering at Chengdu University of Technology
September 1, 2013 - June 1, 2017Bachelor of Electrical Information Engineering at Chengdu Technological University
September 1, 2013 - June 1, 2017Bachelor at Chengdu University of Technology
September 1, 2013 - June 1, 2017Qualifications
CET-6
January 11, 2030 - March 4, 2026Industry Experience
Media & Entertainment, Software & Internet, Professional Services, Travel & Hospitality, Education, Retail, Transportation & Logistics
Skills
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