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I am a results-driven public service professional with over 15 years of progressive experience in eligibility determination, case management, and regulatory compliance within state government. I excel at policy interpretation, leading high-volume operations, and building cross-functional partnerships to deliver client-centered services.\n\nAs a mentor and leader, I enjoy resolving complex cases, improving workflows, and upholding program integrity while supporting teams to perform at their best.…I am a results-driven public service professional with over 15 years of progressive experience in eligibility determination, case management, and regulatory compliance within state government. I excel at policy interpretation, leading high-volume operations, and building cross-functional partnerships to deliver client-centered services.\n\nAs a mentor and leader, I enjoy resolving complex cases, improving workflows, and upholding program integrity while supporting teams to perform at their best.

Rose M. Bradley

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I am a results-driven public service professional with over 15 years of progressive experience in eligibility determination, case management, and regulatory compliance within state government. I excel at policy interpretation, leading high-volume operations, and building cross-functional partnerships to deliver client-centered services.\n\nAs a mentor and leader, I enjoy resolving complex cases, improving workflows, and upholding program integrity while supporting teams to perform at their best.…I am a results-driven public service professional with over 15 years of progressive experience in eligibility determination, case management, and regulatory compliance within state government. I excel at policy interpretation, leading high-volume operations, and building cross-functional partnerships to deliver client-centered services.\n\nAs a mentor and leader, I enjoy resolving complex cases, improving workflows, and upholding program integrity while supporting teams to perform at their best.

Available to hire

I am a results-driven public service professional with over 15 years of progressive experience in eligibility determination, case management, and regulatory compliance within state government. I excel at policy interpretation, leading high-volume operations, and building cross-functional partnerships to deliver client-centered services.\n\nAs a mentor and leader, I enjoy resolving complex cases, improving workflows, and upholding program integrity while supporting teams to perform at their best.

Skills

Leadership

Experience Level

Leadership

Expert

Work Experience

Family Independence Specialist at Michigan Department of Health and Human Services – State of Michigan

February 1, 2024 - Present

Provided advanced case management services and served as a subject matter resource for policy interpretation and eligibility determination. Analyzed complex cases involving employment barriers, compliance concerns, and multi-program eligibility. Coordinated multidisciplinary team meetings with school leadership, social workers, and community agencies to align service delivery and resolve barriers to participation. Led and facilitated triage meetings for non-compliant recipients, ensuring corrective action plans meet policy requirements and performance standards. Developed structured workload management systems to ensure productivity benchmarks and timeliness standards are consistently met. Supported operational efficiency by identifying workflow improvements and recommending procedural enhancements. Mentored newer staff on documentation standards, case accuracy, and effective client engagement strategies.

Liability Examiner at Michigan Department of Labor and Economic Opportunity – State of Michigan, Detroit, MI

September 1, 2018 - March 1, 2024

Exercised independent judgment in determining employer tax liability under Sections 22 and 41 of the MES Act, ensuring regulatory compliance. Issued formal determinations and redeterminations impacting employer financial obligations. Reviewed and resolved complex employer account discrepancies, including FEIN conflicts and duplicate account consolidations. Provided guidance to employers regarding statutory requirements and compliance procedures. Identified process inefficiencies and implemented account management improvements to enhance accuracy and reduce processing delays. Collaborated with internal teams to ensure consistency in policy application and case resolution standards.

Assistance Payments Worker at Michigan Department of Health and Human Services – State of Michigan, Detroit, MI

July 1, 2009 - September 1, 2018

Managed a high-volume caseload of approximately 1,200 families while maintaining compliance with federal and state regulations. Conducted detailed eligibility assessments and investigations to safeguard program integrity. Led community outreach initiatives and coordinated interagency partnerships to expand program access. Provided guidance to peers on eligibility standards, documentation requirements, and policy updates. Demonstrated leadership through training support and mentoring of new staff in case processing procedures.