MacKenzie Lew
I am a results-driven Change Manager and product-focused strategist who specializes in driving enterprise-wide adoption and delivering scalable training and communications across dispersed teams.
About
I am a results-driven Change Manager and product-focused strategist who specializes in driving enterprise-wide adoption and delivering scalable training and communications across dispersed teams. Across 60+ clinical sites, I led a five-system ERP integration with targeted communications, toolkits, and cascading plans. I thrive on aligning cross-functional teams—business, IT, and consulting partners—to scale training and change initiatives across large organizations.
My experience spans leading strategic roadmaps for digital products, cross-functional alignment across software, hardware, operations, analytics, and marketing, and hands-on training across nine US locations. I translate data and user insights into features and measurable outcomes, and I thrive on turning complex initiatives into clear, actionable programs.
- 5 years' experience
- Joined March 2026
Skills· 4
Languages
- EnglishFluent
Industry experience
- Professional Services
- Software & Internet
- Travel & Hospitality
- Education
- Other
More experts in Nashville, United States
Work experience· 5 roles
Owned change management strategy and execution for a five-system enterprise integration to enable adoption across 60+ clinical sites. Equipped senior leaders with repeatable communication toolkits (slides, messaging, and cascade plans) used in monthly change updates. Aligned cross-functional teams—business, IT, program management, and consulting partners—to deliver consistent communications and training at scale.
Developed and led a strategic roadmap for digital products, enhancing guest and employee experiences. Aligned cross-functional teams (software, hardware, operations, analytics, marketing) to define features, prioritize work, and ensure business impact. Used data and user insights to establish and track success metrics for key initiatives. Directed communications for major tech rollouts, including training development and implementation strategies.
Spearheaded a documentation and training initiative that reduced hardware costs by $1.2M through process improvements. Authored and maintained all internal training materials for proprietary software. Delivered hands-on training to venue teams across nine US locations. Analyzed guest feedback and operational data to deliver weekly/monthly insights to leadership.
Education
Certifications and awards
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