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I am a healthcare operations and client service professional with over 5 years in Ontario's home healthcare and more than 10 years in communications and client engagement. I thrive in fast-paced environments, coordinating care services, managing scheduling, and ensuring smooth daily operations to deliver exceptional patient experiences. I am bilingual in English and Arabic, with strong skills in documentation, reporting, and stakeholder communication. I enjoy collaborating with multidisciplinary teams and building service experiences that are both efficient for providers and compassionate for patients.…I am a healthcare operations and client service professional with over 5 years in Ontario's home healthcare and more than 10 years in communications and client engagement. I thrive in fast-paced environments, coordinating care services, managing scheduling, and ensuring smooth daily operations to deliver exceptional patient experiences. I am bilingual in English and Arabic, with strong skills in documentation, reporting, and stakeholder communication. I enjoy collaborating with multidisciplinary teams and building service experiences that are both efficient for providers and compassionate for patients.

Tahani Mohamed

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I am a healthcare operations and client service professional with over 5 years in Ontario's home healthcare and more than 10 years in communications and client engagement. I thrive in fast-paced environments, coordinating care services, managing scheduling, and ensuring smooth daily operations to deliver exceptional patient experiences. I am bilingual in English and Arabic, with strong skills in documentation, reporting, and stakeholder communication. I enjoy collaborating with multidisciplinary teams and building service experiences that are both efficient for providers and compassionate for patients.…I am a healthcare operations and client service professional with over 5 years in Ontario's home healthcare and more than 10 years in communications and client engagement. I thrive in fast-paced environments, coordinating care services, managing scheduling, and ensuring smooth daily operations to deliver exceptional patient experiences. I am bilingual in English and Arabic, with strong skills in documentation, reporting, and stakeholder communication. I enjoy collaborating with multidisciplinary teams and building service experiences that are both efficient for providers and compassionate for patients.

Available to hire

I am a healthcare operations and client service professional with over 5 years in Ontario’s home healthcare and more than 10 years in communications and client engagement. I thrive in fast-paced environments, coordinating care services, managing scheduling, and ensuring smooth daily operations to deliver exceptional patient experiences.

I am bilingual in English and Arabic, with strong skills in documentation, reporting, and stakeholder communication. I enjoy collaborating with multidisciplinary teams and building service experiences that are both efficient for providers and compassionate for patients.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

DaVinci Resolve Studio

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Arabic

Fluent

Work Experience

Media, Public Relations & Marketing Manager at Thuriah Medical Centre

January 1, 2007 - January 1, 2019

Developed and executed strategic communications and public relations campaigns to enhance organizational visibility and reputation. Prepared executive reports, presentations, and performance updates for senior leadership and external partners. Managed digital communications, website content, and social media engagement strategies. Monitored industry developments, competitor activity, and public perception to inform communication strategies. Led crisis communication initiatives and managed media relations with journalists and external stakeholders. Built and maintained relationships with external partners and institutional stakeholders.

Assignment Coordinator at ParaMed Home Health Care

January 1, 2021 - January 1, 2025

Served as primary communication liaison between healthcare staff, clients, and organizational stakeholders. Documented operational reports and service issues requiring clear communication and escalation protocols. Analyzed service feedback and operational data to support decision-making and communication improvements. Maintained accurate records aligned with healthcare regulatory standards.

Scheduling Specialist at Stay at Home Nursing Care

April 1, 2025 - Present

Support internal and client communications in a fast-paced, regulated healthcare environment. Coordinate information between operational teams and leadership to ensure service transparency and accuracy. Manage sensitive communications and documentation while ensuring compliance with privacy and regulatory requirements. Contribute to operational reporting and issue resolution by gathering and communicating relevant service data.

Media, Public Relations & Marketing Manager at Thuriah Medical Centre – Riyadh, Saudi Arabia

January 1, 2007 - January 1, 2019

Scheduling Manager at Stay at Home Nursing Care

January 1, 2025 - Present

Coordinate caregiver schedules and client appointments to ensure efficient service delivery. Act as primary contact for patients and staff, resolving inquiries and scheduling issues. Maintain accurate records, timesheets, and service documentation. Support administrative processes and ensure compliance with healthcare standards.