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I'm Janet Chen, a Product Designer based in Seattle, open to relocation. I drive end-to-end design and system-level product initiatives across public sector, enterprise, and emerging technology, delivering scalable solutions through research-driven design and a strong focus on accessibility. I thrive on collaborating across cross-functional teams to translate insights into tangible, user-centered experiences that align with business goals and technical constraints. I’ve led and contributed to multiple initiatives across Sound Transit, the American Institute in Taiwan, HTC, IBM, UW's Inclusive Design Lab, and more, building centralized research repositories, accessible wayfinding systems, AI-assisted research workflows, and compelling design stories that accelerate delivery and adoption.…I'm Janet Chen, a Product Designer based in Seattle, open to relocation. I drive end-to-end design and system-level product initiatives across public sector, enterprise, and emerging technology, delivering scalable solutions through research-driven design and a strong focus on accessibility. I thrive on collaborating across cross-functional teams to translate insights into tangible, user-centered experiences that align with business goals and technical constraints. I’ve led and contributed to multiple initiatives across Sound Transit, the American Institute in Taiwan, HTC, IBM, UW's Inclusive Design Lab, and more, building centralized research repositories, accessible wayfinding systems, AI-assisted research workflows, and compelling design stories that accelerate delivery and adoption.

Janet Chen

Product Designer, UX Designer, UI Designer, +2

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I'm Janet Chen, a Product Designer based in Seattle, open to relocation. I drive end-to-end design and system-level product initiatives across public sector, enterprise, and emerging technology, delivering scalable solutions through research-driven design and a strong focus on accessibility. I thrive on collaborating across cross-functional teams to translate insights into tangible, user-centered experiences that align with business goals and technical constraints. I’ve led and contributed to multiple initiatives across Sound Transit, the American Institute in Taiwan, HTC, IBM, UW's Inclusive Design Lab, and more, building centralized research repositories, accessible wayfinding systems, AI-assisted research workflows, and compelling design stories that accelerate delivery and adoption.…I'm Janet Chen, a Product Designer based in Seattle, open to relocation. I drive end-to-end design and system-level product initiatives across public sector, enterprise, and emerging technology, delivering scalable solutions through research-driven design and a strong focus on accessibility. I thrive on collaborating across cross-functional teams to translate insights into tangible, user-centered experiences that align with business goals and technical constraints. I’ve led and contributed to multiple initiatives across Sound Transit, the American Institute in Taiwan, HTC, IBM, UW's Inclusive Design Lab, and more, building centralized research repositories, accessible wayfinding systems, AI-assisted research workflows, and compelling design stories that accelerate delivery and adoption.

Available to hire

I’m Janet Chen, a Product Designer based in Seattle, open to relocation. I drive end-to-end design and system-level product initiatives across public sector, enterprise, and emerging technology, delivering scalable solutions through research-driven design and a strong focus on accessibility. I thrive on collaborating across cross-functional teams to translate insights into tangible, user-centered experiences that align with business goals and technical constraints.

I’ve led and contributed to multiple initiatives across Sound Transit, the American Institute in Taiwan, HTC, IBM, UW’s Inclusive Design Lab, and more, building centralized research repositories, accessible wayfinding systems, AI-assisted research workflows, and compelling design stories that accelerate delivery and adoption.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Work Experience

UX Design Intern at Sound Transit

June 1, 2025 - Present

Led end-to-end design of a multi-platform transit art experience supporting 41M+ annual riders; defined IA, accessibility standards, and scalable component patterns across web and mobile. Identified critical accessibility and usability gaps through testing with visually impaired and multilingual riders; translated findings into WCAG-compliant component standards adopted across the design system. Founded and scaled the organization's first centralized research repository from 0→1, improving cross-team insight reuse and reducing redundant research cycles. Accelerated delivery and alignment by leading design reviews across design, research, and engineering teams, using visual storytelling to align design goals with business goals and technical feasibility.

Product Design Intern at Advantech Co.

June 1, 2022 - September 1, 2022

Owned UX strategy and interaction design for a 0→1 enterprise IoT energy management platform, partnering with engineering and PM across 5 cross-functional teams to define workflows that reduced labor costs by 80%. Collaborated with engineering to scope MVP tradeoffs under technical constraints, prioritizing accessibility-critical features while meeting release timelines.

UX Designer at American Institute in Taiwan

November 1, 2023 - May 1, 2024

Spearheaded the design of an accessible wayfinding system serving 8M+ annual visitors, establishing scalable information hierarchy and universal design principles across spatial and digital touchpoints. Led an interactive exhibition feature showcased in 12+ international media to illustrate the design process for AIT's cultural affairs executives.

UX Research Intern at HTC Co.

September 1, 2023 - March 1, 2024

Developed and operationalized an AI-assisted research synthesis framework adopted by the VR research team, accelerating post-launch insight generation for Vive XR Elite and informing iterative product improvements.

Graduate Research Assistant at UW Inclusive Design Lab

January 1, 2025 - July 1, 2025

Collaborated with 6 accessibility researchers across industry and academia; conducted literature review on 100+ papers and published a poster proposing industry standards and opportunities in accessibility, security, and privacy.

Lead – AI Service Design Challenge at IBM AI Service Design Challenge

November 1, 2024 - May 1, 2025

Led a cross-functional team of 4 to design and prototype an AI-enabled healthcare service addressing trust and transparency in speech-language pathology, framing ethical and workflow constraints into a scalable service model.

Poster Publication Lead at ASSETS Conference

January 1, 2025 - July 1, 2025

Led research studies on accessibility, security, and privacy standards and published the poster 'The Accessibility, Security, and Privacy Nexus: Trends and Opportunities'.