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AI Operations Specialist with 6+ years of experience evaluating and improving AI systems, including Large Language Models (LLMs) and speech-based AI. Specialized in LLM output evaluation, hallucination detection, and RLHF workflows, with a strong track record of delivering high-accuracy annotations and actionable feedback that enhances model performance. Experienced in Generative AI evaluation, NLP annotation, and audio quality assessment, applying structured rubrics across large-scale AI training programmes at TELUS International and Lionbridge Technologies. Known for identifying reasoning flaws, improving response reliability, and maintaining precision in high volume evaluation environments — including Project TRON, Project Chappie, and Pick-a-Pic Annotation…AI Operations Specialist with 6+ years of experience evaluating and improving AI systems, including Large Language Models (LLMs) and speech-based AI. Specialized in LLM output evaluation, hallucination detection, and RLHF workflows, with a strong track record of delivering high-accuracy annotations and actionable feedback that enhances model performance. Experienced in Generative AI evaluation, NLP annotation, and audio quality assessment, applying structured rubrics across large-scale AI training programmes at TELUS International and Lionbridge Technologies. Known for identifying reasoning flaws, improving response reliability, and maintaining precision in high volume evaluation environments — including Project TRON, Project Chappie, and Pick-a-Pic Annotation

Paschal Hampo

Data Annotator, QA Engineer, AI Engineer, +2

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AI Operations Specialist with 6+ years of experience evaluating and improving AI systems, including Large Language Models (LLMs) and speech-based AI. Specialized in LLM output evaluation, hallucination detection, and RLHF workflows, with a strong track record of delivering high-accuracy annotations and actionable feedback that enhances model performance. Experienced in Generative AI evaluation, NLP annotation, and audio quality assessment, applying structured rubrics across large-scale AI training programmes at TELUS International and Lionbridge Technologies. Known for identifying reasoning flaws, improving response reliability, and maintaining precision in high volume evaluation environments — including Project TRON, Project Chappie, and Pick-a-Pic Annotation…AI Operations Specialist with 6+ years of experience evaluating and improving AI systems, including Large Language Models (LLMs) and speech-based AI. Specialized in LLM output evaluation, hallucination detection, and RLHF workflows, with a strong track record of delivering high-accuracy annotations and actionable feedback that enhances model performance. Experienced in Generative AI evaluation, NLP annotation, and audio quality assessment, applying structured rubrics across large-scale AI training programmes at TELUS International and Lionbridge Technologies. Known for identifying reasoning flaws, improving response reliability, and maintaining precision in high volume evaluation environments — including Project TRON, Project Chappie, and Pick-a-Pic Annotation

Available to hire

AI Operations Specialist with 6+ years of experience evaluating and improving AI systems, including Large
Language Models (LLMs) and speech-based AI. Specialized in LLM output evaluation, hallucination
detection, and RLHF workflows, with a strong track record of delivering high-accuracy annotations and
actionable feedback that enhances model performance.
Experienced in Generative AI evaluation, NLP annotation, and audio quality assessment, applying structured
rubrics across large-scale AI training programmes at TELUS International and Lionbridge Technologies.
Known for identifying reasoning flaws, improving response reliability, and maintaining precision in high
volume evaluation environments — including Project TRON, Project Chappie, and Pick-a-Pic Annotation

Skills

AI Collection (Audio)

Experience Level

Expert

Expert

Expert

Expert

AI Collection (Audio)

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

AI Model Evaluation Specialist / Data Labelling Analyst at TELUS International

January 1, 2019 - December 1, 2024

Evaluated large-scale NLP and LLM outputs using structured scoring frameworks, assessing responses for accuracy, safety, relevance, reasoning quality, and instruction adherence. Identified hallucination patterns and reasoning errors across diverse prompt types, generating structured feedback to improve training datasets. Contributed to reinforcement feedback (RLHF) cycles, supporting iterative model refinement and performance uplift. Executed entity recognition, text classification, and data verification tasks for NLP pipeline development. Collaborated across distributed international teams to ensure consistent annotation standards and quality outputs.

AI Content & Quality Analyst at Lionbridge Technologies

January 1, 2019 - June 1, 2019

Reviewed and rated social media content, advertisements, and videos for compliance, relevance, and quality using structured evaluation guidelines. Applied objective scoring rubrics to ensure consistency across high-volume content evaluation workflows. Delivered qualitative feedback supporting improvements to ranking and engagement algorithms. Documented quality trends and flagged performance issues for model improvement teams.

Remote Technical Support Specialist at Perfect Gigs Concept

January 1, 2020 - June 1, 2022

Delivered remote technical assistance diagnosing hardware, software, and network issues for a diverse client base. Configured and tested new systems, improving overall IT performance and client satisfaction. Documented and implemented best-practice troubleshooting workflows to improve resolution efficiency.

IT Support Technician at Independent National Electoral Commission (INEC)

January 1, 2016 - December 1, 2019

Provided end-user support and system maintenance during major national election infrastructure projects. Diagnosed and resolved network, software, and hardware faults under high-pressure operational conditions. Supported multi-team setup and operation of digital election systems, ensuring mission-critical uptime.

AI Model Evaluation Specialist / Data Labeling Analyst at TELUS International

January 1, 2019 - December 31, 2024

Evaluated large-scale NLP and LLM outputs using structured scoring frameworks, assessing responses for accuracy, safety, relevance, reasoning quality, and instruction adherence. Identified hallucination patterns and reasoning errors across diverse prompt types, generating structured feedback to improve training datasets. Contributed to reinforcement feedback (RLHF) cycles, supporting iterative model refinement and performance uplift. Maintained high precision under strict quality benchmarks and productivity targets across multi-year AI training programs. Executed entity recognition, text classification, and data verification tasks for NLP pipeline development. Supported major annotation projects including Project TRON, Project Chappie, and Pick-a-Pic Annotation. Collaborated across distributed international AI teams, ensuring consistent annotation standards and quality outputs.

AI Operations Specialist / AI Data Quality Analyst at TELUS International (Welo Data)

January 1, 2019 - December 31, 2025

Evaluated LLM-generated responses for accuracy, safety, relevance, and reasoning; documented hallucination patterns and inconsistencies; supported RLHF cycles; conducted prompt testing; ranked audio recordings for naturalness and accent fidelity; performed NLP annotation and data verification tasks; collaborated with international teams to maintain annotation standards.