Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a results-driven business analyst and technology leader with extensive experience guiding government and private-sector programs. I help organizations optimize investments by translating business needs into practical, value-driven solutions across software, information management, procurement, and technology transformations. I am a client-centric, lifelong learner who thrives in collaborative settings and values strong stakeholder relationships, clear communication, and measurable outcomes. I earned a BSA - Business Systems Analyst from the University of Winnipeg, along with a Change Management Certification and ITIL certification. Coupled with a consultative approach and broad experience across SDLC, BPMN, and enterprise solutions, I consistently deliver solutions that meet client expectations while navigating complex environments.…I am a results-driven business analyst and technology leader with extensive experience guiding government and private-sector programs. I help organizations optimize investments by translating business needs into practical, value-driven solutions across software, information management, procurement, and technology transformations. I am a client-centric, lifelong learner who thrives in collaborative settings and values strong stakeholder relationships, clear communication, and measurable outcomes. I earned a BSA - Business Systems Analyst from the University of Winnipeg, along with a Change Management Certification and ITIL certification. Coupled with a consultative approach and broad experience across SDLC, BPMN, and enterprise solutions, I consistently deliver solutions that meet client expectations while navigating complex environments.

Lisette Marcoux





I am a results-driven business analyst and technology leader with extensive experience guiding government and private-sector programs. I help organizations optimize investments by translating business needs into practical, value-driven solutions across software, information management, procurement, and technology transformations. I am a client-centric, lifelong learner who thrives in collaborative settings and values strong stakeholder relationships, clear communication, and measurable outcomes. I earned a BSA - Business Systems Analyst from the University of Winnipeg, along with a Change Management Certification and ITIL certification. Coupled with a consultative approach and broad experience across SDLC, BPMN, and enterprise solutions, I consistently deliver solutions that meet client expectations while navigating complex environments.…I am a results-driven business analyst and technology leader with extensive experience guiding government and private-sector programs. I help organizations optimize investments by translating business needs into practical, value-driven solutions across software, information management, procurement, and technology transformations. I am a client-centric, lifelong learner who thrives in collaborative settings and values strong stakeholder relationships, clear communication, and measurable outcomes. I earned a BSA - Business Systems Analyst from the University of Winnipeg, along with a Change Management Certification and ITIL certification. Coupled with a consultative approach and broad experience across SDLC, BPMN, and enterprise solutions, I consistently deliver solutions that meet client expectations while navigating complex environments.

Available to hire

I am a results-driven business analyst and technology leader with extensive experience guiding government and private-sector programs. I help organizations optimize investments by translating business needs into practical, value-driven solutions across software, information management, procurement, and technology transformations. I am a client-centric, lifelong learner who thrives in collaborative settings and values strong stakeholder relationships, clear communication, and measurable outcomes.

I earned a BSA - Business Systems Analyst from the University of Winnipeg, along with a Change Management Certification and ITIL certification. Coupled with a consultative approach and broad experience across SDLC, BPMN, and enterprise solutions, I consistently deliver solutions that meet client expectations while navigating complex environments.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

French

Fluent

Work Experience

Business Analyst at Innovation, Science and Economic Development Canada (ISED) / Canadian Intellectual Property Office (CIPO)

September 1, 2025 - March 1, 2026

Led IT modernization planning and requirements capture for CIPO IT Modernization; captured existing trademark requirements, mapped current and future processes using BPMN and Eclipse; defined solution requirements and translated business needs into implementable user stories; supported pre-proposal and proposal phases and risk/change management activities; collaborated with SMEs and stakeholders to optimize budgets and service delivery.

Business Analyst at Treasury Board of Canada Secretariat / Government of Canada

April 1, 2025 - July 1, 2025

Led Business Intake activities, analyzed business processes, produced BRDs, Use Cases, and Business Concept Documents; facilitated discovery sessions, stakeholder analysis, and requirements validation; identified redesign opportunities and prepared action plans and presentations for executives.

Sr. Business Analyst - Microsoft 365 Project (M365-SPO) at Environment Climate Change Canada - Digital Transformation Office

January 1, 2024 - March 31, 2025

Analyzed business activities and information assets; aligned Enterprise Information Architecture with current processes; mapped recommended process changes; prototyped scenarios; supported LAC Disposition Authorization renewal and D365 site deployments; provided training and mentorship to BA teams.

Sr. Business Analyst at Department of National Defence

January 1, 2021 - November 1, 2023

Led BA activities for the D365 IM Pillar; identified mandated functional areas; mapped new processes; assessed impacts to policy, change management, and training; developed SOPs and prepared implementation plans for RDM/KM initiatives.

IM/IT Information Management Trainer (SharePoint Online/MS Office 365) at Canada Council for the Arts

June 1, 2020 - November 1, 2020

Developed IM training content for SharePoint Online, OneDrive, Teams; supported telco and portal initiatives; contributed to Corporate Training Catalog and user adoption.

Sr. Business Analyst at Shared Services Canada - GCSI Service Management Operations/Service Delivery Management Branch

November 1, 2019 - May 1, 2020

GCSI program analyst supporting security-focused IT service management; gathered requirements, wrote process diagrams, defined roles/responsibilities, performed gap analysis, and aided transition to Remedy/iTop platforms.

Sr. Business Analyst - Consultant at Public Service Commission of Canada - Open Government

April 1, 2019 - September 30, 2019

Delivered Open Government governance and information management deliverables, including project charter, publishing processes, stakeholder engagement, RACI, SLAs, and communications planning.

Sr. Business Analyst - Consultant at Library and Archives Canada (ICIOB) - Innovation and Chief Information Officer Branch

August 1, 2017 - April 1, 2019

Led business process mapping, RK/IRBV identification, RK governance, EDMS/SharePoint guidance, and training; developed communications and SOPs for information management.

Business Analyst - Consultant at ESDC - Employment Services and Development Canada

January 1, 2017 - April 1, 2017

Analyzed grants and contributions processes; identified metadata and gap areas for GC Docs, and facilitated requirements gathering across business areas to support FCP and related data platforms.

Business Analyst - Consultant at PCO - Privy Council Office with SSC

June 1, 2016 - August 1, 2016

Supported funding request facilitation for Treasury Board submissions; aligned outcomes with policy objectives and roadmap for client engagements.

Business Analyst - Consultant at Parks Canada

December 1, 2015 - July 1, 2016

Led RK program activities, governance, and training; identified IRBVs, retention, and disposition considerations; supported SharePoint sites and information governance.

Business Analyst - Consultant at Treasury Board Secretariat

December 1, 2013 - September 1, 2015

Contributed to major modernization of a government-wide benefits portal; developed BRDs, business case components, cost models, and evaluation criteria.

Senior Business Development Manager at SOMOS Consulting

January 1, 2012 - May 1, 2013

Secured multi-year contracts in IT/PM, led BA activities, and coordinated Deltek software sales and implementation to meet US government standards.

Business Development Executive-Government at Shaw Business Solutions

January 1, 2010 - April 1, 2011

Led JAD sessions; documented business requirements and technical specifications; assessed data warehouse needs and presented plans to senior management.

Business Development / ECM Lead at BPOMS - ECM Division

April 1, 2005 - October 1, 2008

Led enterprise content management opportunities; defined requirements, interfaces, and migration plans; delivered Open Text/ RDIMS implementations with training and support.

Business Development / IM Consultant at IT/net Consulting

April 1, 2001 - October 1, 2004

Managed resourcing for key accounts; conducted JAD sessions; defined interfaces between manual and automated operations and aligned with organizational processes.

Senior Telecommunication Solutions Sales at Maxlink Communications

July 1, 2000 - April 1, 2001

Promoted LMCS solutions to targeted markets; led JAD sessions; documented business requirements and data interfaces to improve IM/IT infrastructure.

Senior Business Development / e-Commerce Strategy at Nortel Networks - New e-Commerce Venture

January 1, 2000 - June 1, 2000

Positioned and defined sales strategy; led JAD sessions; drafted engagement with major clients (Sony US/Canada); defined interfaces with external systems.

Business Development Manager at Calian Technologies

April 1, 1999 - December 1, 1999

Defined client requirements and interfaces; gathered business requirements; supported design, development, and testing activities for government and private sector projects.