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I am a well-seasoned Business Analyst / Change Analyst with a strong technical background, gained across large Financial Operations, Enterprise IT Systems and Software. I have contributed to regulatory compliance, AML & TM, credit risk modelling, and complex business change projects, applying risk-based quality management and an MBA/PRINCE2 foundation. I excel at stakeholder management, translating high-level business needs into practical requirements, and delivering impactful data and analytics solutions using SAP S/4HANA, Salesforce, Workday, PEGA, and SQL/SAS. I thrive in Agile environments and have hands-on experience across the banking and financial services sector, driving successful regulatory programmes and digital transformation.…I am a well-seasoned Business Analyst / Change Analyst with a strong technical background, gained across large Financial Operations, Enterprise IT Systems and Software. I have contributed to regulatory compliance, AML & TM, credit risk modelling, and complex business change projects, applying risk-based quality management and an MBA/PRINCE2 foundation. I excel at stakeholder management, translating high-level business needs into practical requirements, and delivering impactful data and analytics solutions using SAP S/4HANA, Salesforce, Workday, PEGA, and SQL/SAS. I thrive in Agile environments and have hands-on experience across the banking and financial services sector, driving successful regulatory programmes and digital transformation.

Mateen Khan

Product Designer, Brand Designer, Graphic Designer, +2

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I am a well-seasoned Business Analyst / Change Analyst with a strong technical background, gained across large Financial Operations, Enterprise IT Systems and Software. I have contributed to regulatory compliance, AML & TM, credit risk modelling, and complex business change projects, applying risk-based quality management and an MBA/PRINCE2 foundation. I excel at stakeholder management, translating high-level business needs into practical requirements, and delivering impactful data and analytics solutions using SAP S/4HANA, Salesforce, Workday, PEGA, and SQL/SAS. I thrive in Agile environments and have hands-on experience across the banking and financial services sector, driving successful regulatory programmes and digital transformation.…I am a well-seasoned Business Analyst / Change Analyst with a strong technical background, gained across large Financial Operations, Enterprise IT Systems and Software. I have contributed to regulatory compliance, AML & TM, credit risk modelling, and complex business change projects, applying risk-based quality management and an MBA/PRINCE2 foundation. I excel at stakeholder management, translating high-level business needs into practical requirements, and delivering impactful data and analytics solutions using SAP S/4HANA, Salesforce, Workday, PEGA, and SQL/SAS. I thrive in Agile environments and have hands-on experience across the banking and financial services sector, driving successful regulatory programmes and digital transformation.

Available to hire

I am a well-seasoned Business Analyst / Change Analyst with a strong technical background, gained across large Financial Operations, Enterprise IT Systems and Software. I have contributed to regulatory compliance, AML & TM, credit risk modelling, and complex business change projects, applying risk-based quality management and an MBA/PRINCE2 foundation.

I excel at stakeholder management, translating high-level business needs into practical requirements, and delivering impactful data and analytics solutions using SAP S/4HANA, Salesforce, Workday, PEGA, and SQL/SAS. I thrive in Agile environments and have hands-on experience across the banking and financial services sector, driving successful regulatory programmes and digital transformation.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Work Experience

Senior Business Analyst – Consumer Fraud Risk – A2A Payments at Matrix IFS / Mastercard

September 1, 2025 - December 1, 2025

Supported implementation and integration of CFR (Consumer Fraud Risk) product to identify payments fraud for participating banks/financial institutions. Gathered regional requirements, assisted in developing risk score data models, and coordinated API onboarding (mTLS, WAF, IP whitelisting). Mapped workflows with Lucidchart and collaborated with Delivery Lead/PO on backlog refinement and sign-offs.

Senior Business Analyst – Fleet Insurance Product at ECMS / Allianz

March 1, 2025 - July 1, 2025

Supported Product Owner with Jira backlog, documented business & process requirements, wrote User Stories, supported UAT and defect management. Collaborated with Underwriters on pricing, vehicle clusters, quote journey, broker portal, underwriting criteria, and UI/UX; documented Endorsement Clauses, Declarations, Docs & Communications, and supported releases.

Data & Analytics Specialist – Broker Portal, Hospitals & Specialists, Telephony at AXA Health Insurance

July 1, 2024 - March 1, 2025

Supported Data & Analytics squad, documented reporting requirements, collaborated with Data Modellers, Visualisers & Testers. Delivered reporting via Power BI, Databricks, and EUCs; migrated telephony reporting, and supported Fraud, Waste & Abuse monitoring; produced healthcare claims dashboards and led telephony reporting migration from STORM to Genesys/Verint.

Senior BA – SAP S/4HANA Billing at LeasePlan (Amsterdam)

March 1, 2022 - February 1, 2023

Led finance transformation to implement SAP S/4HANA Billing; defined AS-IS/TO-BE processes for Billing & Invoicing; integrated SAP Billing with PEGA to manage vehicle lease contracts & amendments; liaised with PWC for VAT consultancy; executed UAT with QA; supported DORA compliance and built Power BI/Tableau visuals for fleet status.

Senior Business Analyst – Worldpay B2B TVC Card Payments at FIS – Worldpay

March 1, 2022 - February 1, 2023

Led Sanctions workstream; supported merchant onboarding via API integrations with MasterCard/Visa; led MI & Fraud Reporting (PSD2); gathered requirements, facilitated workshops, and managed stakeholder expectations with Finance and Compliance.

Senior FCR Business Analyst – FCR & Transaction Monitoring at HSBC

August 1, 2021 - March 1, 2022

Enhanced Financial Crime Risk (FCR) model framework; documented TM models & cookbooks; supported model implementation and alert tuning using AI/ML techniques; led document reviews with SMEs and senior management for AS-IS & TO-BE work.

Senior Business Analyst – Faster Payments Processing (Ops Servicing) at Argos Financial Services / Sainsbury’s Bank

January 1, 2021 - October 1, 2021

Facilitated workshops, gathered requirements for Telephony & IVR solutions; defined Knowledge Tool requirements; documented Ops Servicing risk & data flows; supported data-driven MI dashboards for operations.

Digital Colleague Journey – Workday Cloud / ServiceNow Integration Lead – MI & Cyber Security at Lloyds Bank, Halifax

January 1, 2019 - December 1, 2020

Supported HRIS (Workday) modules; led integration with ServiceNow SecOps; developed MI reports; defined domain security matrices for UAM/RBAC and access governance; ensured compliance with Cyber Security & Data Security standards.

Credit Risk Analyst – Retail Change Transformation at Express Gifts Limited

October 1, 2018 - December 1, 2018

Analysed customer credit repayment & utilization; designed repayment plans under FCA TCF guidelines; documented credit risk policies; supported data integration for Bureau feeds and credit risk models.

Digital Transformation – Agile BA at Emerald Publishing

September 1, 2018 - October 1, 2018

Agile BA on digital transformation; refined user stories, managed product backlog, coordinated with architects, developers & testers; facilitated UAT and mentored on Agile practices.