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I am Stephen O Doi, a highly motivated Business Analyst with over 7 years of experience delivering projects across financial services, digital transformation, and regulatory/compliance in both public and private sectors. I thrive in Agile, Waterfall, and Kanban environments and excel at turning complex requirements into actionable solutions that boost efficiency and customer satisfaction. I’m a fluent communicator who builds strong relationships with stakeholders, conducts rigorous process reengineering, and delivers clear, well-structured technical documentation. I have partnered with commercial, sales, and market teams to align contract and loan management strategies with business objectives and to analyse credit data and market trends to support decision-making. My background spans general Banking operations, Finance and Credit management, and I regularly contribute to governance, risk and compliance initiatives, CRM deployments (notably Salesforce), and end-to-end program delivery.…I am Stephen O Doi, a highly motivated Business Analyst with over 7 years of experience delivering projects across financial services, digital transformation, and regulatory/compliance in both public and private sectors. I thrive in Agile, Waterfall, and Kanban environments and excel at turning complex requirements into actionable solutions that boost efficiency and customer satisfaction. I’m a fluent communicator who builds strong relationships with stakeholders, conducts rigorous process reengineering, and delivers clear, well-structured technical documentation. I have partnered with commercial, sales, and market teams to align contract and loan management strategies with business objectives and to analyse credit data and market trends to support decision-making. My background spans general Banking operations, Finance and Credit management, and I regularly contribute to governance, risk and compliance initiatives, CRM deployments (notably Salesforce), and end-to-end program delivery.

Stephen O Doi

Data Scientist, Project Manager, UI Designer, +5

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I am Stephen O Doi, a highly motivated Business Analyst with over 7 years of experience delivering projects across financial services, digital transformation, and regulatory/compliance in both public and private sectors. I thrive in Agile, Waterfall, and Kanban environments and excel at turning complex requirements into actionable solutions that boost efficiency and customer satisfaction. I’m a fluent communicator who builds strong relationships with stakeholders, conducts rigorous process reengineering, and delivers clear, well-structured technical documentation. I have partnered with commercial, sales, and market teams to align contract and loan management strategies with business objectives and to analyse credit data and market trends to support decision-making. My background spans general Banking operations, Finance and Credit management, and I regularly contribute to governance, risk and compliance initiatives, CRM deployments (notably Salesforce), and end-to-end program delivery.…I am Stephen O Doi, a highly motivated Business Analyst with over 7 years of experience delivering projects across financial services, digital transformation, and regulatory/compliance in both public and private sectors. I thrive in Agile, Waterfall, and Kanban environments and excel at turning complex requirements into actionable solutions that boost efficiency and customer satisfaction. I’m a fluent communicator who builds strong relationships with stakeholders, conducts rigorous process reengineering, and delivers clear, well-structured technical documentation. I have partnered with commercial, sales, and market teams to align contract and loan management strategies with business objectives and to analyse credit data and market trends to support decision-making. My background spans general Banking operations, Finance and Credit management, and I regularly contribute to governance, risk and compliance initiatives, CRM deployments (notably Salesforce), and end-to-end program delivery.

Available to hire

I am Stephen O Doi, a highly motivated Business Analyst with over 7 years of experience delivering projects across financial services, digital transformation, and regulatory/compliance in both public and private sectors. I thrive in Agile, Waterfall, and Kanban environments and excel at turning complex requirements into actionable solutions that boost efficiency and customer satisfaction. I’m a fluent communicator who builds strong relationships with stakeholders, conducts rigorous process reengineering, and delivers clear, well-structured technical documentation.

I have partnered with commercial, sales, and market teams to align contract and loan management strategies with business objectives and to analyse credit data and market trends to support decision-making. My background spans general Banking operations, Finance and Credit management, and I regularly contribute to governance, risk and compliance initiatives, CRM deployments (notably Salesforce), and end-to-end program delivery.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Business Analyst at Northern Trains Limited

January 1, 2023 - March 31, 2025

Led the digital transformation of an online ticketing platform, enhancing user experience and streamlining end-to-end ticketing workflows. Maintained and analysed project governance documentation, ensuring accurate tracking of key metrics and enabling data-driven decisions by senior stakeholders. Developed detailed user stories, wireframes and process flow diagrams to clearly define project scope and functional requirements. Contributed to the design and implementation of a Governance, Risk & Compliance Target Operating Model, optimising workflows, roles and controls to strengthen risk management. Facilitated workshops with stakeholders and SMEs to elicit requirements, identify system gaps and translate findings into actionable documentation. Created data flow models and data dictionaries to standardise information from multiple sources and support informed management decisions. Managed the product backlog, prioritised user stories and supported sprint planning to ensure efficient Agil

Business Analyst at Metro Bank

July 1, 2020 - December 31, 2022

Delivered a bespoke Salesforce CRM platform integrated with workflow management systems to enhance customer engagement and operational efficiency. Documented functional and technical requirements using BPMN, UML diagrams and structured use cases to support solution design and delivery. Supported development and integration of an Enterprise Risk Management framework, embedding risk identification and mitigation into operational processes. Managed end-to-end UAT planning and execution, reducing testing cycle time by 50% through risk-based testing strategies. Mapped As-Is and To-Be processes to redesign workflows and improve operational efficiency in alignment with business objectives. Produced clear product and requirements documentation using industry-standard tools and facilitated requirements workshops. Configured Salesforce environments including custom objects, fields, page layouts, profiles, roles and security settings to meet business needs. Utilised MS Project, Visio and Microsof

Business Analyst at Financial Services Compensation Scheme (FSCS)

April 1, 2020 - Present

Collaborated with cross-functional stakeholders to gather, analyse and document business requirements, ensuring alignment with regulatory, commercial and organisational objectives. Conducted in-depth business process analysis to identify inefficiencies, risks, and barriers, delivering actionable recommendations to improve operational performance and compliance. Led requirement gathering and documentation for Governance, Risk and Compliance (GR&C) systems, translating complex needs into structured, implementable solutions. Facilitated design workshops and solution sessions, driving stakeholder consensus and defining clear delivery roadmaps. Produced comprehensive project documentation including traceability matrices, RACI frameworks, workflow diagrams and governance artefacts to support structured delivery. Supported system development and delivery phases, resolving UAT issues, providing post-implementation support and documenting go-live outcomes. Enabled change management initiatives

Business Analyst at UniCredit Limited

July 1, 2009 - June 30, 2020

Led and supported business analysis activities across banking operations and financial administration. Gathered requirements, mapped current and target processes, and supported CRM and core banking system enhancements. Engaged with stakeholders to identify opportunities for efficiency gains and to manage risks and compliance. Documented requirements and facilitated solution discussions to ensure alignment with business objectives.