KYC Analyst at CLSA Philippines, Inc.

Conducted client due diligence by verifying identities and reviewing documentation in compliance with regulatory requirements. Monitored and documented recurring compliance and onboarding issues, recommending process improvements to mitigate risks. Ensured system accuracy and efficiency by updating client records, maintaining databases, and applying necessary system enhancements.

Technical Support at Aldelo

Assisted clients with installation, configuration, and updates of POS software. Documented recurring technical issues and recommended long-term solutions. Maintained system performance by applying patches and updates.

Front End Developer Intern at Pixel8 Web Solutions and Consultancy

Collaborated with design and development teams to implement dynamic web applications using HTML, CSS, and JavaScript. Delivered functional prototypes and UI components that contributed to faster development cycles. Achieved certification upon completion of internship, demonstrating proficiency in front-end development and agile teamwork.

Technical Support Representative II at TeleTech

Managed technical support for client systems, providing solutions to enhance operational performance. Achieved top-tier resolution rates while helping implement new team-wide support protocols. Mentored peers to improve team efficiency; received award for outstanding support performance.

Customer Service Representative at iQor

Handled customer inquiries via phone, email, and chat, providing accurate and timely assistance. Resolved product and service concerns, improving customer satisfaction and retention rates. Processed orders, returns, and account updates with accuracy and efficiency.