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I am a seasoned Business Analyst with over 15 years of experience across banking and IT industries. I specialize in data architecture, CRM systems, and cash management, helping organizations drive enterprise-level solutions and optimize cross-functional project delivery. I excel at translating complex business needs into scalable, data-driven strategies and collaborating with diverse stakeholders to ensure smooth adoption of new systems and features.…I am a seasoned Business Analyst with over 15 years of experience across banking and IT industries. I specialize in data architecture, CRM systems, and cash management, helping organizations drive enterprise-level solutions and optimize cross-functional project delivery. I excel at translating complex business needs into scalable, data-driven strategies and collaborating with diverse stakeholders to ensure smooth adoption of new systems and features.

Esra Rahsan

Data Analyst, Data Scientist, Project Manager, +2

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I am a seasoned Business Analyst with over 15 years of experience across banking and IT industries. I specialize in data architecture, CRM systems, and cash management, helping organizations drive enterprise-level solutions and optimize cross-functional project delivery. I excel at translating complex business needs into scalable, data-driven strategies and collaborating with diverse stakeholders to ensure smooth adoption of new systems and features.…I am a seasoned Business Analyst with over 15 years of experience across banking and IT industries. I specialize in data architecture, CRM systems, and cash management, helping organizations drive enterprise-level solutions and optimize cross-functional project delivery. I excel at translating complex business needs into scalable, data-driven strategies and collaborating with diverse stakeholders to ensure smooth adoption of new systems and features.

Available to hire

I am a seasoned Business Analyst with over 15 years of experience across banking and IT industries. I specialize in data architecture, CRM systems, and cash management, helping organizations drive enterprise-level solutions and optimize cross-functional project delivery. I excel at translating complex business needs into scalable, data-driven strategies and collaborating with diverse stakeholders to ensure smooth adoption of new systems and features.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Turkish

Fluent

German

Beginner

Work Experience

Senior Business Analyst at HSBC IT Services Center

March 1, 2020 - Present

Delivered end-to-end business solutions aligned with data and enterprise architecture frameworks. Defined system requirements, created Customer Journeys, Use Cases, User Stories, and test cases. Mapped sourced data to target models and documented non-functional requirements. Applied innovative technology solutions to support strategic business initiatives. Provided training demos to customers to ensure smooth adoption of new systems and features.

Business Analyst Team Lead (Cash Management) at INTERTECH and Marketing Inc.

October 1, 2011 - July 1, 2018

Led corporate collections and cash management projects across multiple banking channels. Gathered and analyzed business requirements; produced functional specifications and test cases. Oversaw User Acceptance Testing (UAT) and coordinated with cross-functional stakeholders. Conducted training sessions and authored comprehensive user documentation.

Business Analyst (CRM & Data Warehouse) at INTERTECH

August 1, 2007 - October 1, 2011

Managed CRM data quality, campaign systems, and customer maintenance modules. Facilitated development processes and executed detailed test plans. Delivered user training and supported post-deployment activities.

Senior Credit Analyst at CITIBANK Turkey

September 1, 2003 - August 1, 2007

Assessed and approved consumer loan and credit card applications. Advised management on fraud detection and enhanced credit policies.

Fraud Specialist at IS-TIM (Aria - Avea)

March 1, 2001 - September 1, 2003

Designed and implemented internal fraud controls in billing systems. Monitored for breaches and reported violations to the legal department.