Available to hire
Iona McCoy here. I’m a versatile hospitality professional with hands-on experience across patisserie, cooking, front-of-house, bar work, and hotel services. I’ve trained in professional cookery at Kendal College and lately supported diverse venues with a strong focus on customer service, inventory control, and teamwork. I’m committed to delivering friendly, attentive service and maintaining high standards in fast-paced environments.
I thrive in close-knit teams and can stay calm under pressure during peak times. I’m eager to expand my skills, from inventory management and supplier coordination to guest reception and event support, while upholding safety and cleanliness across the operation.
Language
English
Fluent
Work Experience
Professional Patisserie Sales Assistant at The Wagon & Horses
June 1, 2018 - September 1, 2020Handled patisserie product knowledge, assisted customers, managed stock, and supported daily shop operations. Helped with promotional activities and ensured smooth service through collaboration with colleagues.
Catering / Kitchen Assistant at Carnforth High School Chefs Catering, North-West
September 1, 2019 - January 1, 2020Supported school catering operations, food preparation, and kitchen cleanliness; assisted with serving meals and maintaining hygiene standards.
Barista at Starbucks
November 1, 2021 - February 28, 2022Completed extensive barista training, prepared coffees and drinks, handled cash, served customers, and maintained cleanliness and stock levels.
Bar & Kitchen Staff at Moto Hospitality (Costa Coffee & WHSmith)
February 1, 2021 - October 1, 2021Gained experience in front-of-house and back-of-house operations, cash handling, team coordination, and night shift dynamics.
Front-of-House / Bar & Kitchen Staff at The Silv erdale Hotel
November 1, 2022 - May 31, 2024Managed front-of-house duties, served guests at the bar, performed housekeeping tasks, stocked stations, and supported event service.
Sales Advisor at Sally Beauty
June 1, 2024 - November 1, 2024Provided product knowledge, customer service, and support for wholesale orders; assisted with inquiries, returns, and stock management; contributed to promotions and training.
Hire Sales Controller at Lifting Gear UK
January 1, 2026 - PresentProcessing hire and sales orders, coordinating equipment deliveries and collections, maintaining accurate inventory records, liaising with customers to understand requirements, preparing quotations, and ensuring equipment compliance with safety regulations. Responsible for billing, resolving customer queries, supporting the sales team, and coordinating with logistics and service departments to ensure smooth operations.
Front-of-House / Housekeeping / Bar Staff at The Silverado Hotel
November 1, 2022 - May 1, 2024Front-of-house duties, housekeeping, serving customers, checking in guests, maintaining high standards, cleaning and stocking areas, and providing guest information for stays.
Hospitality / Service Associate at Moto Hospitality
February 1, 2021 - October 1, 2021Worked across Costa Coffee and WHSmith units; handling service during busy periods, cash handling, teamwork, and night shifts. Gained experience in organizing services, customer service, and maintaining a professional demeanor.
Barista at Starbucks
November 1, 2020 - February 1, 2021Undertook extensive training to become a barista; prepared coffees and frappuccinos, served customers, cleaned the café, restocked supplies, and maintained cleanliness and equipment during and after service.
Catering / Kitchen Assistant at The Wagon & Horses
June 1, 2018 - September 1, 2020Supported catering operations, food prep, service, and kitchen hygiene; learned to maintain a clean and efficient workspace during busy periods.
Catering Assistant at Carnforth High School – Chefs Catering North-West
September 1, 2019 - January 1, 2020Assisted with school catering operations, meal preparation, service, and kitchen hygiene; supported events and daily service.
Education
Patisserie Chef De Partie, Professional Cookery at Kendal College
September 1, 2018 - September 1, 2019Patisserie Chef De Partie, Professional Cookery at Kendal College
September 1, 2018 - September 1, 2019Qualifications
Makaton Level 1 & 2
January 1, 2009 - March 16, 2026Creating a Business Start-Up Level 2
June 1, 2025 - October 1, 2025First Aid Level 2
January 1, 2022 - March 16, 2026First Aid Level 2
January 1, 2022 - March 16, 2026Makaton Level 1 & 2
January 1, 2009 - March 16, 2026Creating a Business Start-Up Level 2
June 1, 2025 - October 1, 2025First Aid Level 2
January 1, 2022 - June 2, 2026Makaton Level 1 & 2
January 1, 2009 - June 2, 2026Creating a Business Start-Up Level 2
June 1, 2025 - October 1, 2025First Aid Level 2
January 1, 2022 - June 2, 2026Makaton Level 1 & 2
January 1, 2009 - June 2, 2026Creating a Business Start-Up Level 2
June 1, 2025 - October 1, 2025Industry Experience
Travel & Hospitality, Retail, Professional Services, Education
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