Real-time mobile translation and transcription application deployment; process modeling for employee onboarding/offboarding; ITSM requirements; asset management requirements; enterprise architecture evaluation.

Sr. Business Analyst at BC Ferries Corporation

August 1, 2024 - May 1, 2025

Security modernization: evaluate access control, alarm, CCTV and video management systems; risk register inputs; vendor solution evaluation; cybersecurity components; VMS requirements.

Sr. Business Analyst at E-Comm911 – BC Emergency Communications Centre Operations

November 1, 2022 - June 1, 2024

Developed STRA/PIA assessments; MFA end-user security updates; zero trust; process optimization for dispatcher recruitment; space planning; workforce management systems; KPI dashboards; RFP and vendor evaluations; stakeholder engagement; training materials.

Sr. Business Analyst at YVR Vancouver Airport Authority – Technology Innovations Group

April 1, 2022 - September 1, 2022

Gathered requirements for Digital Twin airside applications; defined microservices data sources; quality control for vendor-delivered digital imagery, 3D mapping and simulations; recommended agile QA approaches.

Technology Product Owner / Sr. Business Analyst at Ritchie Brothers Auctioneers

August 1, 2017 - April 1, 2022

Led ERP sub-ledger (Netsuite) and Warehouse Management System assessments; 600+ requirements; cross-functional workflows; vendor management; discovery sessions with executives; RFPs; UAT; ITSM/ServiceNow integration; HR contract management; iOS field receiving app.

Project Manager at Vancouver Foundation

February 1, 2017 - August 1, 2017

Grants management system project planning; discovery; requirements alignment; change management; WBS; stakeholder engagement; process modeling; training.

Project Manager at Tides Canada Foundation (Makeway)

February 1, 2015 - April 1, 2017

ERP/CRM/time tracking transformation; cloud migration; cross-organizational modernization; sponsor engagement; change management; vendor selection; deployment oversight.

Project Manager / Business Process Lead at University of British Columbia

November 1, 2012 - March 1, 2015

Process optimization; forms automation; SharePoint 2013; training materials; communications; HR system modifications; requirements; end-user training.

Business Analyst / Change Management Associate at TransLink

October 1, 2011 - December 1, 2012

Electronic Fare Card (Compass) and Fare Gates: stakeholder engagement; discovery; gap analysis; change readiness; SOP development; process documentation; training and reporting.

Business Analyst at E-Comm 911

April 1, 2011 - October 1, 2011

Business continuity planning; redundant telephony; multimedia training; incident planning; training delivery.

Senior Business Analyst / Associate Project Manager at Canaccord Genuity Financial

November 1, 2008 - November 1, 2010

CRM evaluation and deployment; KYC processing; ITGC SOPs; data integration; training; policy documentation; CRM deployment across 300 users.

Technical Business Analyst at University of British Columbia

November 1, 2009 - October 1, 2009

Teaching and Academic Growth Event Planning Application; requirements; testing; training; online/HTML/PDF help system; SharePoint; communications materials.

Technical Business Analyst at Teekay Shipping International

January 1, 2007 - December 1, 2008

IT Help Desk Automation and Ticketing System; ITIL-aligned; stakeholder requirements; issue taxonomy; system documentation; procedures.

Business Analyst at Art In Motion

January 1, 2007 - December 1, 2007

ERP Implementation (JD Edwards); business process documentation; supply chain processes; UAT; end-user training materials; visual process documentation.