Hi there! I’m Shakira, a customer-service oriented professional with experience across retail, shelter operations, and program support. I thrive in fast-paced environments, coordinate schedules, and bring a warm, empathetic approach to every interaction. I’m excited to continue learning new skills and contributing to team success through proactive work ethic, reliable collaboration, and a willingness to adapt quickly to change.

Shakira Mama Lom Pong

Hi there! I’m Shakira, a customer-service oriented professional with experience across retail, shelter operations, and program support. I thrive in fast-paced environments, coordinate schedules, and bring a warm, empathetic approach to every interaction. I’m excited to continue learning new skills and contributing to team success through proactive work ethic, reliable collaboration, and a willingness to adapt quickly to change.

Available to hire

Hi there! I’m Shakira, a customer-service oriented professional with experience across retail, shelter operations, and program support. I thrive in fast-paced environments, coordinate schedules, and bring a warm, empathetic approach to every interaction.

I’m excited to continue learning new skills and contributing to team success through proactive work ethic, reliable collaboration, and a willingness to adapt quickly to change.

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Language

English
Fluent

Work Experience

Behavior Technician at Behavior Intervention Association
April 1, 2024 - February 1, 2025
Delivered high-quality client support with patience and communication; coordinated schedules; maintained accurate records and documentation; adapted quickly in fast-paced environments requiring multitasking and attention to detail.
Shelter Staff at Good Samaritan Shelter
February 1, 2023 - July 1, 2023
Supported daily site operations including inventory, supplies, and physical tasks; maintained clean, organized, welcoming facility spaces; managed digital records with Google Workspace; provided empathetic, high-quality service to diverse individuals; supported residents with professionalism and trauma-informed communication; received a handwritten letter of recommendation from a resident recognizing integrity and positive impact.
Store Associate at Destined for Grace Thrift Shop
May 1, 2022 - August 1, 2022
Organized store inventory and merchandise displays; maintained clean, aesthetically appealing retail environments; assisted customers and processed donations.
Courtesy Clerk & Cashier at Bristol Farms
July 1, 2020 - March 1, 2022
Delivered warm, friendly customer service at checkout and store interactions; maintained store cleanliness and product organization; ensured efficient, accurate transactions; recognized for excellent service.

Education

Cognitive Science at University of California, Berkeley
January 11, 2030 - March 7, 2026
AA-T at Santa Barbara City College
January 11, 2030 - March 7, 2026
AA in Social & Behavioral Sciences at Santa Barbara City College
January 11, 2030 - March 7, 2026
AA in Science & Mathematics at Santa Barbara City College
January 11, 2030 - March 7, 2026
AA in Arts & Humanities at Santa Barbara City College
January 11, 2030 - March 7, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Healthcare, Non-Profit Organization, Education, Professional Services