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Hi there! I’m Shakira, a customer-service oriented professional with experience across retail, shelter operations, and program support. I thrive in fast-paced environments, coordinate schedules, and bring a warm, empathetic approach to every interaction. I’m excited to continue learning new skills and contributing to team success through proactive work ethic, reliable collaboration, and a willingness to adapt quickly to change.…Hi there! I’m Shakira, a customer-service oriented professional with experience across retail, shelter operations, and program support. I thrive in fast-paced environments, coordinate schedules, and bring a warm, empathetic approach to every interaction. I’m excited to continue learning new skills and contributing to team success through proactive work ethic, reliable collaboration, and a willingness to adapt quickly to change.

Shakira Mama Lom Pong

Merchandiser, Production Coordinator, Project Manager, +2

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Hi there! I’m Shakira, a customer-service oriented professional with experience across retail, shelter operations, and program support. I thrive in fast-paced environments, coordinate schedules, and bring a warm, empathetic approach to every interaction. I’m excited to continue learning new skills and contributing to team success through proactive work ethic, reliable collaboration, and a willingness to adapt quickly to change.…Hi there! I’m Shakira, a customer-service oriented professional with experience across retail, shelter operations, and program support. I thrive in fast-paced environments, coordinate schedules, and bring a warm, empathetic approach to every interaction. I’m excited to continue learning new skills and contributing to team success through proactive work ethic, reliable collaboration, and a willingness to adapt quickly to change.

Available to hire

Hi there! I’m Shakira, a customer-service oriented professional with experience across retail, shelter operations, and program support. I thrive in fast-paced environments, coordinate schedules, and bring a warm, empathetic approach to every interaction.

I’m excited to continue learning new skills and contributing to team success through proactive work ethic, reliable collaboration, and a willingness to adapt quickly to change.

Language

English

Fluent

Work Experience

Behavior Technician at Behavior Intervention Association

April 1, 2024 - February 1, 2025

Delivered high-quality client support with patience and communication; coordinated schedules; maintained accurate records and documentation; adapted quickly in fast-paced environments requiring multitasking and attention to detail.

Shelter Staff at Good Samaritan Shelter

February 1, 2023 - July 1, 2023

Supported daily site operations including inventory, supplies, and physical tasks; maintained clean, organized, welcoming facility spaces; managed digital records with Google Workspace; provided empathetic, high-quality service to diverse individuals; supported residents with professionalism and trauma-informed communication; received a handwritten letter of recommendation from a resident recognizing integrity and positive impact.

Store Associate at Destined for Grace Thrift Shop

May 1, 2022 - August 1, 2022

Organized store inventory and merchandise displays; maintained clean, aesthetically appealing retail environments; assisted customers and processed donations.

Courtesy Clerk & Cashier at Bristol Farms

July 1, 2020 - March 1, 2022

Delivered warm, friendly customer service at checkout and store interactions; maintained store cleanliness and product organization; ensured efficient, accurate transactions; recognized for excellent service.