Hi, I’m Scarleth Flores. I’m an adaptable professional with experience in customer service, data processing, and intercultural communication across aviation, banking, and remote roles. I’m pursuing a Bachelor’s in International Relations at Budapest Metropolitan University and thrive in multilingual environments, collaborating effectively with teams and clients around the world.

SCARLETH FLORES

Hi, I’m Scarleth Flores. I’m an adaptable professional with experience in customer service, data processing, and intercultural communication across aviation, banking, and remote roles. I’m pursuing a Bachelor’s in International Relations at Budapest Metropolitan University and thrive in multilingual environments, collaborating effectively with teams and clients around the world.

Available to hire

Hi, I’m Scarleth Flores. I’m an adaptable professional with experience in customer service, data processing, and intercultural communication across aviation, banking, and remote roles.

I’m pursuing a Bachelor’s in International Relations at Budapest Metropolitan University and thrive in multilingual environments, collaborating effectively with teams and clients around the world.

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Language

Spanish; Castilian
Fluent
English
Fluent

Work Experience

Conversation Partner at TalkAbroad (Remote)
February 1, 2025 - Present
Conduct conversations with students learning Spanish; support intercultural communication
Back Office Assistant at Global Bank, Panama City, Panama
February 1, 2024 - December 1, 2024
Handled documentation and data processing; provided email and remote client support
Flight Attendant at Copa Airlines, Panama
October 1, 2023 - January 31, 2024
Ensured safety and service on international routes; managed conflict resolution and cross-cultural interactions
Collector at Connect International, Panama
September 1, 2023 - October 31, 2023
Negotiated client payments and solutions
Call Center Agent at Alorica, Panama
April 1, 2023 - August 31, 2023
Provided customer service and ticketing support
Social Media Manager at Shoperia, Panama
June 1, 2020 - March 31, 2023
Managed content and engagement for business accounts; analyzed interactions to improve visibility
Waitress at Rambalai, Panama
September 1, 2019 - March 31, 2020
Delivered client service in hospitality

Education

Bachelor’s Degree in International Relations at Budapest Metropolitan University (METU), Budapest, Hungary
September 1, 2025 - March 7, 2026
Advanced English Training at Twin English Centre, Dublin, Ireland
March 1, 2025 - March 7, 2026
Baccalaureate in Science with Emphasis in Computer Science at Institución para la Cultura y Educación (ICED), Panama
September 1, 2017 - December 1, 2019

Qualifications

First Aid Course
January 1, 2020 - March 7, 2026
Cabin Crew Technical Course
January 1, 2023 - March 7, 2026
Commercial Flight Attendant Training
January 1, 2023 - March 7, 2026

Industry Experience

Travel & Hospitality, Financial Services, Education, Professional Services, Media & Entertainment