I am a results-driven customer service and technical support professional with extensive managerial experience, including leading teams at Alorica to exceed performance benchmarks and deliver exceptional customer experiences. I excel at coaching diverse teams, monitoring KPIs, and driving process improvements to optimize operations. I am passionate about learning and developing myself every day and thrive in collaborative environments that require strategic decision-making and effective stakeholder management. New to the editing scene and i am very interested in this field.

DERRICK MARSH

I am a results-driven customer service and technical support professional with extensive managerial experience, including leading teams at Alorica to exceed performance benchmarks and deliver exceptional customer experiences. I excel at coaching diverse teams, monitoring KPIs, and driving process improvements to optimize operations. I am passionate about learning and developing myself every day and thrive in collaborative environments that require strategic decision-making and effective stakeholder management. New to the editing scene and i am very interested in this field.

Available to hire

I am a results-driven customer service and technical support professional with extensive managerial experience, including leading teams at Alorica to exceed performance benchmarks and deliver exceptional customer experiences. I excel at coaching diverse teams, monitoring KPIs, and driving process improvements to optimize operations. I am passionate about learning and developing myself every day and thrive in collaborative environments that require strategic decision-making and effective stakeholder management. New to the editing scene and i am very interested in this field.

See more

Language

English
Advanced

Work Experience

Add your work experience history here.

Education

CXC Certificate at Papine High School
September 1, 2009 - July 1, 2014

Qualifications

Add your qualifications or awards here.

Industry Experience

Professional Services, Media & Entertainment, Retail, Software & Internet