DERRICK MARSH

I am a results-driven customer service and technical support professional with extensive managerial experience, including leading teams at Alorica to exceed performance benchmarks and deliver exceptional customer experiences. I excel at coaching diverse teams, monitoring KPIs, and driving process improvements to optimize operations. I am passionate about learning and developing myself every day and thrive in collaborative environments that require strategic decision-making and effective stakeholder management. New to the editing scene and i am very interested in this field.