Led QA efforts for a complex trading platform (web + mobile) for Schwab. Managed a team of 5–6 QAs, introduced quality-first processes and SDLC improvements, shifted QA left, coordinated with product and engineering, and maintained release readiness.

QA Engineer at SmartPension

December 1, 2023 - November 1, 2024

Worked on a UK retirement planning platform integrated with government policies and financial forecasts. Initiated pre-refinement QA sessions, defined test scenarios ahead of engineering kickoff, led testing and created reusable test artifacts to improve regression coverage.

QA Engineer / Product & Billing Analyst at Cloudflare

July 1, 2021 - December 1, 2023

Owned validation and behavioral analysis of billing flows (checkout, upgrades, renewals, refunds). Conducted deep root-cause investigations using SQL, API payloads, and logs; built dashboards for live incident tracking; wrote custom reconciliation queries between Stripe, Salesforce and internal billing systems; improved test coverage and CI readiness.

QA Engineer / Product & Billing Analyst at Cloudflare

March 1, 2019 - May 1, 2021

Earlier tenure in Krakow, Poland. Validated and analyzed billing flows and supported incident response; enhanced regression suites, created test artifacts, and collaborated with product and engineering to ensure policy compliance.